Troubleshooting the SSL VPN Client

Table 5-2Specific error codes displayed by the SSL VPN session

Codes

Message

Explanation

Action

 

 

 

 

0001

"Loading ..."

This message indicates that

None

 

 

the plug-in is loading the

 

 

 

configuration and the

 

 

 

interception software before

 

 

 

the SSL VPN session is

 

 

 

ready to tunnel

 

 

 

connections/data.

 

 

 

 

 

0002

“Closing this

This message indicates that

None

 

window will exit

the plug-in is functioning

 

 

the SSL VPN

and it is ready to tunnel

 

 

session"

connections/data to the

 

 

 

system.

 

 

 

 

 

0003

"Exiting ..."

This message is displayed

None

 

 

when the user clicks the

 

 

 

Logout button in the Secure

 

Session window. The message indicates that the plug-in has begun to close the SSL VPN session.

0004 "You are not logged in"

Or

"Session timed out, you are not logged in"

This message indicates that Log on to the gateway the you have not logged on

yet (agent is inactive in the Task Bar), or that the your session has been timed out by the gateway.

0005

"Session forced

the SSL VPN administrator

None

 

to be timed out

has configured a forced

 

 

in <number>

time-out and this is a

 

 

seconds"

countdown message that

 

 

 

indicates how many

 

 

 

seconds are left for the

 

 

 

session to time-out.

 

 

 

 

 

0006

"Upgrading

A version mismatch is

None

 

agent due to

detected between the client

 

 

version

and the gateway and the

 

 

mismatch.

client will auto-upgrade or

 

 

Please wait..."

auto-downgrade itself to

 

 

 

match the gateway version.

 

SSL VPN User’s Guide

5-3

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Citrix Systems 9000 Series manual Codes Message Explanation Action

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