Troubleshooting the SSL VPN Client

Codes

Message

Explanation

Action

 

 

 

 

1001

"Internal Error,

This message indicates that

If the cleanup program is

 

please report to

the plug-in has failed to

running, exit it and retry. If

 

admin"

open the interception file. It

you still see this error,

 

 

could also mean that the

Reboot your computer, and

 

 

cleanup program is running

log on to the windows

 

 

while trying to establish the

account, which has

 

 

session.

administrative privileges.

 

 

 

 

1003

"Internal Error,

This message indicates that

Log off from the SSL VPN

 

please report to

the plug-in failed to allocate

session and login again.

 

admin"

memory.

Report this problem to

 

 

 

Support.

 

 

 

 

1004

"Internal Error,

This message indicates that

Report this problem to

 

please report to

the plug-in is unable to call

support.

 

admin"

the windows library function

 

 

 

successfully.

 

 

 

 

 

1005

"Internal Error,

This message indicates that

Ensure that the windows

 

please report to

the plug-in failed to create

account has been

 

admin"

the temporary interception

configured with the write

 

 

file. This error occurs when

permissions in the Windows

 

 

the user does not possess

System Directory, which is

 

 

Write permission in the

c:\windows\system32 or

 

 

Windows system directory.

c:\windows\system.

 

 

 

Contact the the SSL VPN

 

 

 

administrator.

 

 

 

 

1006

"Internal Error,

This message indicates that

Contact the the SSL VPN

 

please report to

the plug-in failed to obtain

administrator.

 

admin"

the list of running

 

 

 

applications when it tried to

 

 

 

check whether a specific

 

 

 

application was running.

 

 

 

 

 

1007

"Internal Error,

This message indicates that

Ensure that the security

 

please report to

the plug-in in failed to check

service is running.

 

admin"

whether a particular

 

 

 

security service was

 

running. The security service could be a personal firewall or an anti-virus services.

5-4

SSL VPN User’s Guide

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Citrix Systems 9000 Series manual Permissions in the Windows

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