Troubleshooting the SSL VPN Client
SSL VPN User’s Guide 5-5
1008 "Internal Error,
please report to
admin"
This message indicates that
the SSL VPN client has a
socket-handling problem.
Log off from the SSL VPN
session and login again.
Contact the SSL VPN
administrator if error
persists.
1010 "Login failed
(num)."
The client failed to log on to
the SSL VPN. This error can
be reported by the
standalone client or the
pocketpc client. The 'num'
value displays further error
indicators.
Make sure the correct user
name/password is provided.
If forward proxy is
configured, check forward
proxy settings and
credentials supplied. The
connection Log will have
more details on why the
login failed (example,
kernel returned "No
intranetip available", OR
"User clicked Cancel when
prompted for Transfer
Login")
1011 "Failed to
download
configuration"
This error is displayed when
the plug-in fails to download
the configuration form the
VPN gateway after trying
three times.
Make sure network is up
and that the plug-in has the
same version as kernel.
Refer to Appendix A at the
end of this guide for
instructions on manually
uninstalling the plug-in.
Uninstalling the plug-in will
force the correct plug-in
version to be downloaded
from the VPN gateway on
next login.
1012 "Failed to
initialize plug-in
(num)."
The plug-in failed to
initialize. The ‘num’ value
displays further error
indicators.
Close other unneeded
applications. If the error
persists, contact your VPN
administrator.
Codes Message Explanation Action