Troubleshooting the SSL VPN Client

Codes Message

Explanation

Action

2017 "You are in a quarantine group. Certain applications will be unavailable"

OR

“Custom message configured by the SSL VPN administrator through -clientsecuritym essage option.”

The end point checks conducted by the gateway on the client system did not succeed. Therefore the client has been placed in a quarantine group and will have limited access to the SSL VPN tunnel and intranet.

Upgrade end point security software so as to pass the end point check.

3001

"You are

This message indicates that

 

already logged

the system has detected

 

into the SSL

another session already

 

VPN "

running in the same client

 

 

machine. The SSL VPN

 

 

supports only one session

 

 

per machine.

Close the other SSL VPN session and log on again.

3002

"You are not

This message indicates that

Log on with authenticated

 

logged into the

you have to provide

account.

 

SSL VPN"

authentication details to

 

 

 

connect to the SSL VPN.

 

 

 

This error message is

 

 

 

displayed when you try to

 

 

 

bypass the login process

 

 

 

and directly access the

 

 

 

plug-in.

 

 

 

 

 

3003

"The SSL VPN

This message indicates that

Upgrade Internet Explorer

 

supports

the system has not been

and Login again.

 

Microsoft IE4

able to detect the presence

 

 

and later"

of Internet Explorer on the

 

 

 

client machine. Alternately,

 

 

 

this message could also

 

indicate that the client machine has an older version of Internet Explorer. The SSL VPN supports Microsoft Internet Explorer version 4 and above.

SSL VPN User’s Guide

5-9

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Citrix Systems 9000 Series manual Vpn

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