Troubleshooting the SSL VPN Client

Codes Message

Explanation

Action

2013

"Failed to parse

The plug-in failed to parse

 

forward proxy

the Internet Explorer or

 

setting."

Firefox forward proxy

 

 

setting.

Correct the Internet Explorer configuration under Tools -> Internet Options -> Connections ' LAN Settings. Ensure that the correct configuration is in place. If using Firefox, check Firefox forward proxy settings and ensure it is correctly configured.

2014 “Need to stop software "XYZ"“

OR

"Incorrect OS Version"

The client security check detected that a disallowed software process is running, or that the OS required by the SSL VPN administrator is not installed. In the error message, the actual name of the detected software is displayed in place of 'XYZ'.

Stop the detected software process before logging in to the SSL VPN again. If the message is "Incorrect OS version", login from an OS that is permitted by the SSL VPN administrator.

2015

"Login exceeds

The number of users

Contact the SSL VPN

 

maximum

permitted by the license is

administrator.

 

allowed users”

exceeded.

 

 

 

 

 

2016

"SSL VPN

The connectivity between

None

 

server is not

the client and the gateway

 

 

reachable.”

is disrupted. This could be a

 

 

 

temporary glitch and the

 

 

 

client will keep polling the

 

gateway to check if it comes back up. Once the gateway is back up, this error will not be displayed anymore.

5-8

SSL VPN User’s Guide

Page 58
Image 58
Citrix Systems 9000 Series manual Incorrect OS Version

9000 Series specifications

Citrix Systems is a leader in virtualization technology, known for its robust solutions that facilitate remote access and enhance productivity. One of its noteworthy offerings is the Citrix 9000 Series, which is designed to optimize application delivery and provide excellent user experiences in enterprise environments.

The Citrix 9000 Series is built on advanced technologies that ensure high performance and reliability. One of the standout features is its ability to intelligently manage and route application traffic, reducing latency and ensuring that users receive quick and efficient access to virtual applications and desktops. This is critical in today's fast-paced work environment, where every second counts regarding application response times.

Another key characteristic of the Citrix 9000 Series is its support for a wide range of protocols, including HDX (High Definition User Experience), which enhances the performance of virtual applications across various network conditions. This responsiveness ensures that graphical applications run smoothly, even in bandwidth-constrained environments, making it ideal for remote workers and those using mobile devices.

Security is a top priority for Citrix, and the 9000 Series includes several features to protect sensitive data and provide safe access to applications. With support for advanced encryption and multi-factor authentication, organizations can ensure that only authorized users access their virtualized environments. Additionally, the system offers comprehensive monitoring and analytics to help IT teams identify performance issues and potential security threats proactively.

Scalability is another significant advantage of the Citrix 9000 Series. Whether a company is expanding its workforce or requiring additional resources to manage seasonal demands, this system can efficiently scale to meet those needs. It supports a variety of workloads, from small businesses to large enterprises, which ensures that organizations can adapt and grow without needing to overhaul their entire infrastructure.

Lastly, the user experience is thoughtfully crafted in the Citrix 9000 Series. The solution provides customizable user interfaces, enabling organizations to tailor the look and feel of applications to align with corporate branding while offering a seamless experience across devices.

In conclusion, the Citrix 9000 Series combines advanced features, scalability, security, and user-centric design, making it an excellent choice for organizations looking to enhance their application delivery and remote access capabilities.