Coway BA13-AE, BA13-BE, BA13-BR, BA13-AR manual Troubleshooting

TROUBLESHOOTING

The bidet may operate abnormally due to minor causes not because of a product malfunction but because the user is unfamiliar with using the product. In such a case, problems can be easily solved even without the help of the Service Center by checking the following. If you cannot solve the problem after checking the following items, please call the Service Center.

PROBLEM		SOLUTION
The product is not		• Make sure the bidet is plugged in.
		• Check if there was a power failure.
working.
		• Check if the remote control batteries are flat. Replace them if necessary.
No water is ejected.		• Make sure the water valve is opened.
		• Clean foreign material from the nozzle outlet holes using a toothbrush.
		• Make sure the water supply is running.
The water pressure is		• Make sure that the water pressure is not too low.
		• Clean foreign material from the nozzle outlet hole using a toothbrush.
weak.
		• Remove, clean and then reinstall the filter (refer to p.21)
		• Make sure that the seat and water temperature control buttons are set to the ‘ON’
		status. Please adjust the setting to the correct temperature by pressing the seat
The seat or the water		temperatre button or the water temperature button.
		• This bidet has a bimetal as one of safety device for water heater. The safety device
is not warm.		may cycle ‘OFF’ if temperature exceeds over normal level. In the event of the safety
		device operation, the bidet do not work and show error message until the appliance
		cool down and then the bimetal will automatically reset. If the error message shows
		up, you can restart the bidet by pressing any button of remote control.
The air from the air		• During the drying operation. Adjust the temperature by pressing the air dryer
dryer is cold.		temperature control button.
		• If water is leaking from the T-shaped connector, make sure that the rubber packing
		is inserted into the T-shaped connector, and firmly tighten the nut again.
Water leaks from		• If water is leaking from the bidet hose connection, make sure that the bidet hose is
		connected completely.
areas other than the
		• If water is leaking from the filter, check if there is any foreign material between the
nozzles.
		filter and the product.
		• In this case, install the filter completely or reinstall the filter after cleaning it.
		Check whether the filter is damaged. If the filter is damaged, call our service center.
Water is emitted while		• The water that comes out between the nozzles after cleansing is for cleaning the
		nozzles, and is not a malfunction.
the bidet is not in use.		• In some cases, water remaining around the nozzles may drip into the toilet. This is
		not a malfunction.
The bidet does
not work when		• If the seat sensor cannot detect that you are seated because you are too far away,
the buttons on the
		functions do not work.
operation part are
pressed.
	When bidet eco mode is set, you may feel that the seat is relatively cold when taking a
	seat. If bidet eco mode is cancelled, the last set temperature is maintained.
Tips	For cancelling bidet eco mode, see page 11.
	If the bidet or remote control is flooded, it may cause a malfunction or other problem.

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