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Troubleshooting
Most cooking problems often are caused by little things you can find and fix without tools of
any kind. Check the lists below and on the next page before calling for assistance or service.
If you still need help, see the "Requesting Assistance or Service" section.

Microwave does not operate, first check

the following:

•Is the microwave oven plugged into a live outlet with the proper voltage? (See Installation
Instructions.)
•Have you blown a household fuse or tripped a circuit breaker?
•Has the electric company experienced a power failure?
CAUSE
•The door is not firmly closed and latched.
•You did not touch START/ENTER.
•You did not follow directions exactly.
•An operation that was programmed earlier is still running.
•You have not entered numbers after touching COOK TIME.
•The electric supply to your home or wall outlets is low or
lower than normal. Your electric company can tell you if the
line voltage is low. Your electrician or service technician can
tell you if the outlet voltage is low.
•The cook power is not at the recommended setting.
•Larger amounts of food need longer cooking times.
PROBLEM
The microwave
oven will not run
Microwave cooking
times seem too long

Other possible problems and their causes:

The turntable will
not turn
The display shows
a time counting
down but the oven
is not cooking
You do not hear the
Programming Tone
The fan seems to be
running slower than
usual
The display
shows “:”
•The turntable is not correctly in place. Make sure the turntable
is correct-side up and is sitting securely on center shaft.
•The support is not operating correctly. Remove turntable, check
that the turntable support is properly in place and restart oven.
If turntable support does not move, call an authorized service
technician for repair. Cooking without the turntable can give
you poor results.
•The oven door is not closed completely.
•You have set the controls as a kitchen timer. Touch
OFF/CANCEL to cancel the Minute Timer.
•The command is not correct.
•The oven has been stored in a cold area. The fan will run
slower until the oven warms up to normal room temperature.
•There has been a power interruption. Reset the clock.
If none of these items was causing your problem, see the "Requesting Assistance or
Service" section on page 27.
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