Starting the Dell Diagnostics From Your Hard Drive | Dell 1310

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell computers.

NOTE: The Drivers and Utilities media is optional and may not ship with your computer.

See your Service Manual at support.dell.com to review your computer’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.

Starting the Dell Diagnostics From Your Hard Drive

NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 64.

1Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2Turn on (or restart) your computer.

3When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.

4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.

Troubleshooting

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Dell 1310 specifications Starting the Dell Diagnostics From Your Hard Drive

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Setup and Quick Reference Guide Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents Front View About Your Computer Back View Battery Removal Wireless Switch Quick Setup Setting Up Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows XP Operating SystemClick Start→ Internet Explorer→ Connect to the Internet Microsoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows Vista Microsoft Windows XP Operating System To prepare a new computer for the file transfer Setting Up Your Computer Setting Up Your Computer Specifications O2MICRO OZ129 USB Lvds Wxga TrueLife Vostro Wxga Keyboard Number of keys Cell, 6 cell, and 8 cell Reduced under certain power-intensive Page Physical Weight Specifications Beep Codes TroubleshootingPower Lights Tools Code Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall When to Use the Dell Diagnostics Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Program stops responding Lockups and Software ProblemsComputer does not start up Computer stops responding Solid blue screen appears Other software problemsWindows XP Windows Vista Dell Technical Update Service Accessing the Dell Support UtilityDell Support Utility Double-Clicking the Dell Support Icon Clicking the Dell Support Icon Identifying Drivers Reinstalling SoftwareReinstalling Drivers and Utilities Drivers Properties Click the Drivers tab→ Roll Back Driver Using the Drivers and Utilities Media At the Welcome Dell System Owner screen, click Next Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System Restore Undoing the Last System Restore Windows Vista Starting System Restore Windows Vista Select Repair Your Computer Using Dell Factory Image RestoreEnabling System Restore Dell Factory Image Restore Windows Vista Only Using the Operating System Media Click Dell Factory Image RestoreBefore you Begin Windows Vista Dell Factory Image Restore Reinstalling Windows Using the Operating System Media Reinstalling Windows Finding Information Your call when contacting support Warranty information Obtaining Assistance Getting Help DellConnect Online Services Technical Support and Customer Service Product Information Problems With Your OrderAutoTech Service Automated Order-Status Service Before You Call Returning Items for Warranty Repair or CreditPage Visit support.dell.com Contacting Dell Index Index Index Index