4Contents
Error Messages. . . . . . . . . . . . . . . . . . . 33
Dell Diagnostics. . . . . . . . . . . . . . . . . . . 38
Solving Problems . . . . . . . . . . . . . . . . . . . . 40
Power Problems . . . . . . . . . . . . . . . . . . 41
Memory Problems . . . . . . . . . . . . . . . . . 42
Lockups and Software Problems . . . . . . . . . . 43
Dell Technical Update Service . . . . . . . . . . . 45
Dell Support Utility . . . . . . . . . . . . . . . . . 45
5 Reinstalling Software . . . . . . . . . . . . . . 47Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Identifying Drivers . . . . . . . . . . . . . . . . . 47
Reinstalling Drivers and Utilities . . . . . . . . . . 47
Restoring Your Operating System . . . . . . . . . . . . 50
Using Microsoft® Windows®
System Restore . . . . . . . . . . . . . . . . . . . 50
Using Dell™ Factory Image Restore . . . . . . . . 52
Using the Operating System Media. . . . . . . . . 53
Using the Operating System Media. . . . . . . . . 55
6 Finding Information . . . . . . . . . . . . . . . . 577 Getting Help . . . . . . . . . . . . . . . . . . . . . . 59Obtaining Assistance . . . . . . . . . . . . . . . . . . 59
Technical Support and Customer Service . . . . . 60
DellConnect™. . . . . . . . . . . . . . . . . . . . 60
Online Services . . . . . . . . . . . . . . . . . . . 60
AutoTech Service. . . . . . . . . . . . . . . . . . 61
Automated Order-Status Service. . . . . . . . . . 61
book.book Page 4 Monday, February 2, 2009 12:48 PM