4Contents
Lockups and Software Problems . . . . . . . . . . . . 44
The computer does not start . . . . . . . . . . . . 44
The computer stops responding . . . . . . . . . . 44
A program stops responding or
crashes repeatedly . . . . . . . . . . . . . . . . . 44
A program is designed for an earlier
Microsoft® Windows® operatingsystem . . . . . 45
A solid blue screen appears . . . . . . . . . . . . 45
Memory Problems . . . . . . . . . . . . . . . . . . . . 45
Power Problems . . . . . . . . . . . . . . . . . . . . . 46
Troubleshooting Software and Hardware Problems
in the Windows Vista® Operating System . . . . . . . 47
Restoring Your Operating System . . . . . . . . . . . . 48
Using Windows Vista System Restore . . . . . . . 48
4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 53Obtaining Assistance . . . . . . . . . . . . . . . . . . 53
Technical Support and Customer Service . . . . . 54
DellConnect. . . . . . . . . . . . . . . . . . . . . 54
Online Services . . . . . . . . . . . . . . . . . . . 54
AutoTech Service. . . . . . . . . . . . . . . . . . 55
Automated Order-Status Service . . . . . . . . . 55
Problems With Your Order. . . . . . . . . . . . . . . . 55
Product Information . . . . . . . . . . . . . . . . . . . 55
Returning Items for Warranty Repair or Credit . . . . . 56
Before You Call . . . . . . . . . . . . . . . . . . . . . 56
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 58