Solving Problems
Lockups and Software Problems
If the computer does not start up — Ensure that the power cable is firmly connected to the computer and to the electrical outlet.
If a program stops responding —
End the program:
1.Press <Ctrl><Shift><Esc> simultaneously.
2.Click Applications.
3.Select the program that is no longer responding.
4.Click End Task.
If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program.
NOTE: Software usually includes installation instructions in its documentation or on the CD.
If the computer stops responding or a solid blue screen appears —
WARNING: You might lose data if you are unable to perform an operating system shutdown.
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