Solving Problems 35
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS
Windows XP
1Click the Start button, and then click Control Panel.
2Click Printers and Other Hardware.
3Click Phone and Modem Options.
4Click the Modems tab.
5Click the COM port for your modem.
6Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows 2000
1Click the Start button, point to Settings, and then click Control Panel.
2Double-click Phone and Modems.
If multiple entries for the same modem or modems are listed but not installed,
delete the entries, restart the computer, and repeat steps 1 and 2.
3Click the Modems tab.
4Click the COM port for your modem.
5Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE
PROVIDER—Contact an Internet service provider to subscribe.
CHECK FOR INTERRUPT REQUEST CONFLICTS—See page49.