38 Solving Problems
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If you cannot play a music CD or install a program from a CD HINT: High-speed CD
drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.
CANNOT SAVE FILES TO A FLOPPY DISK—Ensure that the floppy disk is
not full or write-protected (locked). See the following illustration.
not write-
protected
back of floppy disk
write-protected
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE—In Windows XP,
click the speaker icon in the lower-right corner of your screen. In Windows 2000,
double-click the speaker icon in the lower-right corner of your screen. If the CD
drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
TEST THE DRIVE WITH ANOTHER CD—Insert another CD to eliminate the
possibility that the original CD is defective.
CLEAN THE DISC—See the Tell Me How help file for instructions. To access
help files, see page26.