Solving Problems 43
A program crashesA program stops respondingA program error causes the system to lock up HINT: Check Disk may
run when you restart the
computer. Follow the
instructions on the screen.
A solid blue screen appears HINT: Check Disk may
run when you restart the
computer. Follow the
instructions on the screen.
SEE THE SOFTWARE DOCUMENTATION—Many software manufacturers
maintain websites with information that may help you to solve the problem.
END THE PROGRAM
1Simultaneously press <Ctrl><Shift><Esc>.
2Click the Applications tab, and then select the program that is no longer
responding.
3 Click the End Task button.
TURN THE COMPUTER OFF—If your computer locks up and you are unable to
get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform a Microsoft Windows shutdown.
TURN THE COMPUTER OFF—If your computer locks up and you are unable to
get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. You might lose data if you are unable to perform a Microsoft Windows
shutdown.