4Contents
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 28
If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 28
If the screen is difficult to read. . . . . . . . . . . . . . . . . 29
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 30
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 31
If you cannot print to a parallel port printer . . . . . . . . . . 31
If you cannot print to a USB printer . . . . . . . . . . . . . . 32
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 33
Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 34
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 37
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 37
If you cannot save a file to a floppy disk . . . . . . . . . . . . 37
If you cannot play a music CD or install a
program from a CD . . . . . . . . . . . . . . . . . . . . . . 38
If you cannot play a DVD movie . . . . . . . . . . . . . . . . 39
If the CD-RW drive stops writing. . . . . . . . . . . . . . . . 39
If you have a hard drive problem . . . . . . . . . . . . . . . . 40
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 40
Microsoft® Windows® Error Messages . . . . . . . . . . . . . . 41
General Program Problems . . . . . . . . . . . . . . . . . . . . 43
A program crashes . . . . . . . . . . . . . . . . . . . . . . . 43
A program stops responding . . . . . . . . . . . . . . . . . . 43
A program error causes the system to lock up . . . . . . . . . 43
A solid blue screen appears . . . . . . . . . . . . . . . . . . 43
A program is designed for an earlier
Windows operating system . . . . . . . . . . . . . . . . . . . 44
Internet Connection Problems . . . . . . . . . . . . . . . . . . 44
If you have a problem with your Internet connection . . . . . . 44