Common Problems
The following table contains information about resolving common monitor problems.
Common | What You | Possible Solutions | |
Symptoms | Experience | ||
| |||
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| • Make sure the display cable connecting | |
|
| the monitor and the computer is properly | |
|
| connected and secure. | |
|
| • Make sure the power outlet is functioning | |
No Video | No picture | properly using any other electrical equipment. | |
(Power light off) | • Make sure the power button is not | ||
|
| • Make sure the correct input source is selected | |
|
| using the Input Source Select button. | |
|
| • Check the Power Button LED option under | |
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| Energy Settings in OSD Menu. | |
|
| • Increase brightness and contrast using OSD. | |
|
| • Perform monitor | |
No Video | No picture or | • Check for bent or broken pins on the | |
display cable and the ports. | |||
(Power light on) | no brightness | ||
• Run the | |||
|
| ||
|
| • Make sure the correct input source is selected | |
|
| using the Input Source Select button. | |
|
| • Perform Auto Adjust using OSD. | |
| Picture is | • Adjust the Phase and Pixel Clock using OSD. | |
| • Eliminate video extension cables. | ||
Poor Focus | fuzzy, blurry, or | ||
| ghosting | • Reset the monitor to factory settings. | |
| • Change the video resolution to the correct | ||
|
| ||
|
| aspect ratio (16:9). | |
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| • Perform Auto Adjust using OSD. | |
|
| • Adjust the Phase and Pixel Clock using OSD. | |
Shaky/Jittery | Wavy picture or | • Reset the monitor to factory settings. | |
Video | fine movement | • Check environmental factors. | |
|
| • Relocate the monitor and test in another | |
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| room. | |
|
| • Turn off the monitor, disconnect and | |
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| reconnect the power cable, and turn on the | |
Missing Pixels | LCD screen has | monitor. | |
• Pixel that is permanently off is a natural defect | |||
spots | that can occur in LCD technology. | ||
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| For more information on Dell Monitor Quality | |
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| and Pixel Policy, see Dell support site at dell. | |
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| com/support/monitors. |
