Product Specific Problems
Specific | What You | Possible Solutions | |
Symptoms | Experience | ||
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| Image is |
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Screen image is | centered on | • Check the aspect ratio in Image Setting OSD | |
screen, but does | menu | ||
too small | not fill entire | • Reset the monitor to factory settings. | |
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| viewing area |
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Cannot adjust |
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the monitor | OSD does not | Turn off the monitor, disconnect and reconnect | |
settings using | appear on the | ||
the power cable, and turn on the monitor. | |||
the buttons on | screen | ||
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the front panel |
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| • Check the signal source. | |
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| • Make sure the computer is not in power | |
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| saving mode, by moving the mouse or | |
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| pressing a key on the keyboard. | |
No input signal |
| • Make sure your computer or other | |
No picture, the | video‑output device is powered on and | ||
when controls | |||
light is white. | playing video media. | ||
are pressed | |||
| • Make sure the display cable connecting | ||
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| the monitor to the computer is connected | |
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| properly and is secure. | |
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| • Unplug and replug the display cable. | |
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| • Restart the computer or video player. | |
The picture | The picture | • Due to different video formats and aspect | |
cannot fill the | ratios of DVDs, the monitor may not display | ||
does not fill the | |||
height or width | the video in full screen. | ||
entire screen. | |||
of the screen | • Run the | ||
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