Dell™ Soundbar Problems

Common Symptoms

What You Experience

 

Possible Solutions

No Sound

No power to Soundbar - the

Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if

 

power indicator is off

 

the power indicator (Blue LED) on the front of the Soundbar is illuminated.

 

 

Confirm that the power cable from the Soundbar is plugged into the adapter.

 

 

 

 

No Sound

Soundbar has power - power

Plug the audio line-in cable into the computer's audio out jack.

 

indicator is on

Set all Windows volume controls to their maximum.

 

 

Play some audio content on the computer (i.e. audio CD, or MP3).

 

 

Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.

 

 

Clean and reseat the audio line-in plug.

 

 

Test the Soundbar using another audio source (i.e. portable CD player).

 

 

 

 

Distorted Sound

Computer's sound card is used

Clear any obstructions between the Soundbar and the user.

 

as the audio source

Confirm that the audio line-in plug is completely inserted into the jack of the sound card.

 

 

Set all Windows volume controls to their midpoints.

 

 

Decrease the volume of the audio application.

 

 

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume

 

 

 

setting.

 

 

Clean and reseat the audio line-in plug.

 

 

Troubleshoot the computer's sound card.

 

 

Test the Soundbar using another audio source (i.e. portable CD player).

 

 

 

 

Distorted Sound

Other audio source is used

Clear any obstructions between the Soundbar and the user.

 

 

Confirm that the audio line-in plug is completely inserted into the jack of the audio

 

 

 

source.

 

 

Decrease the volume of the audio source.

 

 

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume

 

 

 

setting.

 

 

Clean and reseat the audio line-in plug.

 

 

 

 

Unbalanced Sound Output

Sound from only one side of

Clear any obstructions between the Soundbar and the user.

 

Soundbar

Confirm that the audio line-in plug is completely inserted into the jack of the sound card

 

 

 

or audio source.

 

 

Set all Windows audio balance controls (L-R) to their midpoints.

 

 

Clean and reseat the audio line-in plug.

 

 

Troubleshoot the computer's sound card.

 

 

Test the Soundbar using another audio source (i.e. portable CD player).

 

 

 

 

Low Volume

Volume is too low

Clear any obstructions between the Soundbar and the user.

 

 

Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume

 

 

 

setting.

 

 

Set all Windows volume controls to their maximum.

 

 

Increase the volume of the audio application.

 

 

Test the Soundbar using another audio source (i.e. portable CD player).

 

 

 

 

 

 

 

 

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Dell 860-10161, U2412Mb appendix Dell Soundbar Problems

860-10161, U2412Mb, U2412M specifications

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