35
Solving Problems
If you experience other memory problems —
Ensure that you are following the memory •
installation guidelines (see the Service
Manual on the Dell Support website at
support.dell.com).
Check if the memory module is compatible •
with your computer. Your computer supports
DDR3 memory. For more information about the
type of memory supported by your computer,
see “Specifications” on page 58.
Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 41).
Reseat the memory modules (see the •
Service Manual on the Dell Support website at
support.dell.com) to ensure that your computer
is successfully communicating with the memory.
Lockups and Software Problems If the computer does not start up — Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
If a program stops responding or a solid blue
screen appears — End the program:
Press <Ctrl><Shift><Esc> simultaneously.1.
Click 2. Applications.
Click the program that is no longer 3.
responding
Click 4. End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on the CD.