If you experience other memory problems —
•Ensure that you are following the memory installation guidelines (see the Service Manual at support.dell.com/manuals).
•Check if the memory module is compatible with your computer. Your computer supports DDR3 memory. For more information about the type of memory supported by your computer, see “Specifications” on page 64.
•Run Dell Diagnostics (see “Dell Diagnostics” on page 42).
•Reseat the memory modules (see the Service Manual at support.dell.com/manuals) to ensure that your computer is successfully communicating with the memory.
•If the problem persists, contact Dell (see “Contacting Dell” on page 61).
Solving Problems
Lockups and Software Problems
If the computer does not start up — Ensure that the power cable is firmly connected to the computer and to the electrical outlet.
If a program stops responding — End the program:
1.Press <Ctrl><Shift><Esc> simultaneously.
2.Click Applications.
3.Click the program that is no longer responding
4.Click End Task.
If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program.
NOTE: Software usually includes installation instructions in its documentation or on CD.
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