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Dell D03M Solving Problems, If the computer stops responding or a solid blue screen appears

Models: D03M

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Solving Problems

If the computer stops responding or a solid blue screen appears —

CAUTION: You might lose data if you are unable to perform an operating system shutdown.

If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer.

If a program is designed for an earlier Microsoft Windows operating system — Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system.

To run the Program Compatibility Wizard:

1.Click Start → Control Panel→ Programs→ Run programs made for previous versions of Windows.

2.In the welcome screen, click Next.

3.Follow the instructions on the screen.

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Dell D03M setup guide Solving Problems, If the computer stops responding or a solid blue screen appears

Contents

SETUP GUIDE Page SETUP GUIDE Regulatory model D03M Regulatory type D03M004Notes, Cautions, and Warnings Using Your XPS Desktop ContentsSetting Up Your XPS Desktop Solving ProblemsRestoring Your Operating System Finding More Information and Resources Specifications AppendixContents Getting HelpSetting Up Your XPS Desktop Setting Up Your XPS Desktop Lifting Your ComputerBefore Setting Up Your Computer Setting Up Your XPS DesktopConnect the Display Setting Up Your XPS DesktopDisplay Connection Type ComputerCable Setting Up Your XPS DesktopConnect the Keyboard and Mouse Setting Up Your XPS DesktopConnect the Network Cable Optional Setting Up Your XPS DesktopConnect the Power Cable Press the Power Button Setting Up Your XPS DesktopSet Up the Operating System Setting Up Your XPS DesktopCreate System Recovery Media Recommended Setting Up Your XPS DesktopConnect to the Internet Optional Set Up the TV Tuner OptionalSetting Up a Wired Connection Setting Up Your XPS DesktopSetting Up Your XPS Desktop Setting Up a Wireless ConnectionSetting Up Your Internet Connection Setting Up Your XPS Desktop To set up your Internet connectionUsing Your XPS Desktop Front View FeaturesUsing Your XPS Desktop 1 Media Card Reader light - Indicates if a media card is insertedTop View Features Using Your XPS DesktopUsing Your XPS Desktop 1 Service Tag and Express ServiceUsing Your XPS Desktop 7 USB 2.0 connector with USB PowerShare - The USB PowerShare feature enabled by default allows you to charge portable devices that support USB charging even while your computer is powered on/off or in sleep state. This feature can be enabled/disabled using the system setup BIOS utilityUsing Your XPS Desktop Back View Features Using Your XPS DesktopNOTE The power supply light may not be available on all computers Using Your XPS DesktopBack Panel Connectors Using Your XPS Desktop7 Rear L/R surround connector - Connects to rear L/R surround speakers Using Your XPS DesktopEntertainment and Multimedia Software FeaturesProductivity and Communication Using Your XPS DesktopAdd an Icon Dell DockAdd a Category Remove a Category or IconDell DataSafe Online Backup Using Your XPS DesktopSolving Problems Beep CodesWired Connections Network ProblemsWireless Connections Solving ProblemsPower Problems Solving ProblemsMemory Problems Solving ProblemsLockups and Software Problems Solving ProblemsSolving Problems If the computer stops responding or a solid blue screen appearsIf you have other software problems Back up your files immediately Solving ProblemsUsing Support Tools Dell Support CenterUsing Support Tools My Dell DownloadsSystem Messages Using Support ToolsNo boot device available - No bootable partition on hard drive, the hard drive cable is loose, or no bootable device exists Using Support ToolsUsing Support Tools Dell DiagnosticsHardware Troubleshooter Starting Dell Diagnostics Using Support ToolsStarting Dell PC Checkup Using Support ToolsRestoring Your Operating System Operating System discRestoring Your Operating System System RestoreStarting System Restore Restoring Your Operating System Dell DataSafe Local BackupUndoing the Last System Restore Dell DataSafe Local Backup Basic Restoring Your Operating SystemUpgrading to Dell DataSafe Local Backup Professional Restoring Your Operating SystemSystem Recovery Media Restoring Your Operating SystemRestoring Your Operating System Dell Factory Image RestoreStarting Dell Factory Image Restore Restoring Your Operating System 3. Select Repair Your ComputerGetting Help Getting Help Technical Support and Customer ServiceDellConnect Dell Support E-mail Addresses Online ServicesDell Support Websites Dell Marketing and Sales E-mail AddressesGetting Help Automated Order-Status ServiceProduct Information Returning Items for Repair Under Warranty or for Credit Getting HelpGetting Help 5. Pack the equipment to be returned in the original or equivalent packing materialsGetting Help Locating Your Service Tag and Express Service CodeBefore You Call Diagnostic Checklist Name Date Address Phone number Getting HelpContacting Dell Getting HelpIf you need to the Service Manual atFinding More Information and Resources Finding More Information and Resources If you need toProcessor SpecificationsComputer Model System ChipsetAudio SpecificationsMemory VideoExternal Connectors Internal ConnectorsExternal Connectors SpecificationsCommunication BatteryPower PhysicalComputer Environment Computer EnvironmentSpecifications G2 or lower as definedAppendix Information for NOM, or Official Mexican Standard Only for MexicoIndex Index Program Compatibility Wizard 36 wireless network connection USB back connectors 26 front connectorswarranty returns 57 Windows IndexPage Printed in the U.S.A