Using Support Tools
System Messages
If your computer has an issue or error, it may display a system message that will help you identify the cause and action needed to resolve the issue.
NOTE: If the message that appeared is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared or contact Dell (see “Contacting Dell” on page 57) for assistance.
Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell (see “Contacting Dell” on page 57) for assistance.
CMOS checksum error or RTC is reset, BIOS Setup default has been loaded— Possible system board failure or RTC battery low. Replace the battery (see the Service Manual at support.dell.com/manuals) or Contact Dell (see “Contacting Dell” on page 57) for assistance.
CPU fan failure — CPU fan has failed. CPU fan needs replacement. See the Service Manual at support.dell.com/manuals.
Keyboard failure — Replace the keyboard or check the cable for loose connection.
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