If you have other software problems —
•Back up your files immediately.
•Use a
•Save and close any open files or programs and shut down your computer through the Start 
menu.
•Check the software documentation or contact the software manufacturer for troubleshooting information:
––Ensure that the program is compatible with the operating system installed on your computer.
––Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
Solving Problems
––Ensure that the program is installed and configured properly.
––Verify that the device drivers do not conflict with the program.
––If necessary, uninstall and then reinstall the program.
––Write down any error message that is displayed to help in troubleshooting when contacting Dell.
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