Quick Reference Guide 19
A solid blue screen appearsTURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart
yourcomputer.
Dell MediaDirect™ problemsCHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION —Click the question mark icon at the bottom of
the Dell MediaDirect screen to access Help.
TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND THE DELL DVD PLAYER —If
you purchased a DVD drive with your computer, this software should already be installed.
VIDEO QUALITY PROBLEMS —Turn off the Use Hardware Acceleration option. This feature takes advantage of the
special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of
video files.
CANNOT PLAY SOME MEDIA FILES —Because Dell MediaDirect provides access to media files outside the
Windows XP operating system environment, access to licensed content is restricted. Licensed content is digital
content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify
the DRM restrictions, so the licensed files cannot be played. Licensed music and video files have a lock icon next to
them. You can access licensed files in the Windows XP operating system environment.
ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO BRIGHT —
Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the
brightness/contrast/saturation ratios.
NOTICE: You cannot reinstall the Dell MediaDirect feature if you reformat the hard drive. Contact Dell for
assistance (see "Contacting Dell" in your User’s Guide).
Other software problemsCHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —