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Dell PP15S, E4200, H683D specifications Lockups and Software Problems, En D T H E P R O G R A M

Models: E4200 PP15S H683D

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I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S —

•See the software documentation for minimum memory requirements. If necessary, install additional memory.

•Reseat any accessible memory modules to ensure that your computer is successfully communicating with the memory.

•Run the Dell Diagnostics (see "Dell Diagnostics" on page 33).

I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S —

•Reseat any accessible memory modules to ensure that your computer is successfully communicating with the memory.

•Ensure that you are following the memory installation guidelines.

•Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 21.

•Run the Dell Diagnostics (see "Dell Diagnostics" on page 33).

Lockups and Software Problems

NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.

The computer does not start up

EN S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T

A program stops responding

EN D T H E P R O G R A M —

1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab.

2Click to select the program that is no longer responding, and click End Task.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.

Troubleshooting Tips

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Dell PP15S, E4200, H683D Lockups and Software Problems, I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S

Contents

w w w . d e l l . c o m s u p p o r t . d e l l . c o m Dell Latitude E4200 Setup and Quick Reference GuideModel PP15S July Notes, Notices, and CautionsP/N H683D Setting Up Your Computer Contents4 Troubleshooting Tips Product Information Returning Items for Warranty Repair or CreditContents Problems With Your OrderContents Front View About Your Computerpower light/battery light Back ViewBattery Removal wireless switch icon Dell Wi-Fi Catcher Network Locator icon Wireless Switch and Dell Wi-Fi Catcher Network LocatorQuick Setup Setting Up Your Computer4 Connect IEEE 1394 devices, such as a DVD player Setting Up Your Computer2 Connect the network cable 3 Connect USB devices, such as a mouse or keyboardlaptop with wired connection Setting Up Your Internet Connection Connecting to the InternetMicrosoft Windows Vista Operating System Transferring Information to a New ComputerMicrosoft Windows XP To copy data from the old computer 5 Insert the removable media, such as a writable CD, and click OK 3 Click Finished and restart the new computer Setting Up Your Computer Specifications Memory Ports and ConnectorsSpecifications Secure Digital SD Memory Card Readerconnected to the E-Dock connector. See the eSATA connector. The other USB connectorwith PowerShare can be used to charge a USB device when the computer is turned onAudio continued Keyboard Operating Battery continuedSpecifications Computer offAC Adapter continued 0.66 GRMS Tips Troubleshooting TipsUsing the Hardware Troubleshooter Power ProblemsMemory Problems I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S Lockups and Software ProblemsEN D T H E P R O G R A M Dell Technical Update Service Dell Support Utility Dell Diagnostics3 Shut down and restart the computer Identifying Drivers Reinstalling SoftwareReinstalling Drivers and Utilities DriversReturning to a Previous Device Driver Version Restoring Your Operating System Using Microsoft Windows System Restore Using Dell Factory Image Restore Using the Operating System Media The Drivers and Utilities media is a CD or Finding InformationThe Dell Latitude ON Reader Help file is available on your hard drive How to troubleshoot and solve problemsThe Dell Technology Guide is available at The Dell Latitude ON User’s Guide may have shipped with your computerProvides your operating system product Administrators Guide is available atThe Dell Systems Management Technology iAMT, including overviewFinding Information Obtaining Assistance Getting HelpOnline Services Technical Support and Customer ServiceDellConnect AutoTech Service Problems With Your OrderAutomated Order-Status Service Product Information Returning Items for Warranty Repair or CreditBefore You Call Error message, beep code, or diagnostic code Diagnostics Checklist Name Date Address Phone numberService Tag bar code on the back or bottom of the computer Express Service CodeContacting Dell Getting Help Index Page