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Dell E4200, PP15S, H683D specifications Getting Help, Obtaining Assistance

Models: E4200 PP15S H683D

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Getting Help

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Troubleshooting Tips" on page 29 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 33 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 50.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 46 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 51.

NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 46.

Getting Help

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Dell E4200, PP15S, H683D specifications Getting Help, Obtaining Assistance

Contents

Dell Latitude E4200 Setup and Quick Reference Guide w w w . d e l l . c o m s u p p o r t . d e l l . c o mModel PP15S Notes, Notices, and Cautions JulyP/N H683D Setting Up Your Computer Contents4 Troubleshooting Tips Contents Returning Items for Warranty Repair or CreditProblems With Your Order Product InformationContents Front View About Your Computerpower light/battery light Back ViewBattery Removal wireless switch icon Dell Wi-Fi Catcher Network Locator icon Wireless Switch and Dell Wi-Fi Catcher Network LocatorQuick Setup Setting Up Your Computer2 Connect the network cable Setting Up Your Computer3 Connect USB devices, such as a mouse or keyboard 4 Connect IEEE 1394 devices, such as a DVD playerlaptop with wired connection Setting Up Your Internet Connection Connecting to the InternetMicrosoft Windows Vista Operating System Transferring Information to a New ComputerMicrosoft Windows XP To copy data from the old computer 5 Insert the removable media, such as a writable CD, and click OK 3 Click Finished and restart the new computer Setting Up Your Computer Specifications Specifications Ports and ConnectorsSecure Digital SD Memory Card Reader Memorywith PowerShare can be used to charge a eSATA connector. The other USB connectorUSB device when the computer is turned on connected to the E-Dock connector. See theAudio continued Keyboard Specifications Battery continuedComputer off OperatingAC Adapter continued 0.66 GRMS Using the Hardware Troubleshooter Troubleshooting TipsPower Problems TipsMemory Problems Lockups and Software Problems I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M SEN D T H E P R O G R A M Dell Technical Update Service Dell Support Utility Dell Diagnostics3 Shut down and restart the computer Reinstalling Drivers and Utilities Reinstalling SoftwareDrivers Identifying DriversReturning to a Previous Device Driver Version Restoring Your Operating System Using Microsoft Windows System Restore Using Dell Factory Image Restore Using the Operating System Media The Drivers and Utilities media is a CD or Finding InformationThe Dell Technology Guide is available at How to troubleshoot and solve problemsThe Dell Latitude ON User’s Guide may have shipped with your computer The Dell Latitude ON Reader Help file is available on your hard driveThe Dell Systems Management Administrators Guide is available atTechnology iAMT, including overview Provides your operating system productFinding Information Obtaining Assistance Getting HelpTechnical Support and Customer Service Online ServicesDellConnect Problems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information Returning Items for Warranty Repair or CreditBefore You Call Service Tag bar code on the back or bottom of the computer Diagnostics Checklist Name Date Address Phone numberExpress Service Code Error message, beep code, or diagnostic codeContacting Dell Getting Help Index Page