Setup and Quick Reference Guide 7
Solving Problems
Dell provides a number of tools to help you if your system does not perform
as expected. For the latest troubleshooting information available for your
system, see the Dell support website at support.dell.com. You can also find
descriptions of Dell troubleshooting tools in the section titled “Getting
Help” in your online User’s Guide.
If computer problems occur that require help from Dell, write a detailed
description of the error, beep codes, or diagnostics light patterns; record
your Express Service Code and Service Tag Number below; and then
contact Dell from the same location as your computer.
See “Finding Information and Assistance” on page5 for an example of the
express service code and service tag numbers.
Express Service Code: ___________________________
Service Tag Number: ___________________________
Dell support website
•Technical support and
information
•Downloads for your
computer
•Order or delivery status
•Hints and tips, technology
papers, service information
Go to support.dell.com and complete the one-time
registration.
•Get help with general usage, installation, and
troubleshooting questions
•Obtain answers to technical service and support
questions
•Get the latest versions of the drivers for your computer
•Access documentation about your computer and
devices
•Join online discussions with other Dell customers and
Dell technical professionals
•Explore a list of online links to Dell's primary vendors
Dell Premier Support website
•Service call status
•Top technical issues by
product
•Frequently asked questions
by product number
•Customized service tags
•System configuration detail
Go to premiersupport.dell.com:
The Dell Premier Support website is customized for
corporate, government, and education customers.
This site may not be available in all regions.
Resources and Support Tools (continued)
Resource Contents Using the Resource