Paper Jams

Important

If you need to turn off the printer to remove jammed paper during printing, refer to “Printing from Your Computer” in the User's Guide on-screen manual to cancel print jobs before turning off the printer.

Cause

Action

Paper jammed in the Paper Output Slot

Remove the paper following the procedure below.

or the Rear Tray.

(1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output

 

Slot, whichever is easier.

zIf the paper tears and a piece remains inside the printer, turn the printer off, open the Top Cover, and remove the paper.

* Be careful not to touch the components inside the printer.

After removing all paper, close the Top Cover, and turn the printer back on.

zIf you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.

(2)Reload the paper in the printer, and press the RESUME/CANCEL button on the printer.

If you turned off the printer in step (1), all print jobs in queue are canceled. Reprint if necessary.

 

Note

 

z For details on how to load paper, see “Loading Printing Paper” on page 8.

 

z When reloading the paper in the printer, see “Paper Does Not Feed Properly”

 

on page 51 to confirm that you are using the correct paper and are loading it

 

into the printer correctly.

 

z A5-sized paper are suited to print documents consisting mainly of text. We do

 

not recommend using such paper to print documents with photos or graphics,

 

since the printout may curl and cause paper exit jams.

 

If you cannot remove the paper or the paper tears inside the printer, or if the

 

paper jam error continues after removing the paper, contact your Canon Service

 

representative.

Landscape credit card-sized paper

Do not load credit card-sized paper in the landscape orientation.

jammed inside the printer.

If the Alarm lamp flashes three times or the “Paper is jammed.” message is

 

displayed when using Windows, remove the paper according to the following

 

procedure.

 

(1)Press the Power button to turn the printer off.

 

(2)Open the Top Cover, then remove the jammed paper.

 

* Be careful not to touch the components inside the printer.

 

(3)After removing all paper, close the Top Cover, then turn the printer back on.

 

All print jobs in queue are canceled. Reprint if necessary.

 

If you cannot remove the jammed paper or the paper jam error continues after

 

removing the paper, contact your Canon Service representative.

52Troubleshooting