Troubleshooting an IDE Tape Drive

Problem

System cannot read data from a tape in an IDE tape drive.

Diagnostic indicators or system messages indicate a tape drive-related failure.

Tape drive indicator (if applicable) does not blink during boot.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

1Try using a different tape that you know works properly. If the problem persists, continue with the following steps.

2Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 27.

3Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 97.

4Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

5Open the system. See "Opening the System" on page 41.

6Ensure that the IDE interface cable is securely connected to the tape drive and to the IDE connector on the system board.

7Ensure that a power cable is properly connected to the drive.

8Close the system. See "Closing the System" on page 41.

9Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 107.

Troubleshooting a Hard Drive

Problem

Device driver error.

One or more hard drives not recognized by the system.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

Troubleshooting Your System

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Dell KH934 owner manual Troubleshooting an IDE Tape Drive, Troubleshooting a Hard Drive, Action Troubleshooting Your System

KH934 specifications

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