3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Tab | Function |
|
|
Results | Displays the results of the test and any error conditions |
| encountered. |
|
|
Errors | Displays error conditions encountered, error codes, and |
| the problem description. |
|
|
Help | Describes the test and may indicate requirements for |
| running the test. |
|
|
Configuration | Displays your hardware configuration for the selected |
| device. |
| The Dell Diagnostics obtains configuration information |
| for all devices from system setup, memory, and various |
| internal tests, and it displays the information in the |
| device list in the left pane of the screen. The device list |
| may not display the names of all the components |
| installed on your computer or all devices attached to your |
| computer. |
|
|
Parameters | Allows you to customize the test by changing the test |
| settings. |
|
|
4When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.
When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
The computer does not start up
E N S U R E T H A T T H E AC A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T .
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
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Quick Reference Guide
