86 Troubleshooting
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU
SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you frequently receive
pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected
with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an
upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for
the keyword spyware.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page73. If all tests run successfully, the error condition
is related to a software problem.
Memory ProblemsFill out the Diagnostics Checklist (see "Diagnostics Checklist" on page143) as you complete these
checks.