Drive Problems, Double-Clicking the Dell Support Icon | Dell UY691

•Check your computing environment

•View the Dell Support Utility settings

•Access the help file for the Dell Support Utility

•View frequently asked questions

•Learn more about the Dell Support Utility

•Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Fill out the Diagnostics Checklist (see "Dell Diagnostics" on page 73) as you complete these checks.

E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E —

In Windows XP:

•Click Start→My Computer.

In Windows Vista:

•Click the Windows Vista Start button →Computer.

If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TE S T T H E D R I V E —

•Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

•Insert a bootable floppy disk and restart the computer.

C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 145.

E N S U R E T H A T T H E CD I S S N A P P E D O N T O T H E S P I N D L E

C H E C K T H E C A B L E C O N N E C T I O N S

C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Using the Hardware Troubleshooter Tool in Microsoft Windows XP and Windows Vista Operating Systems" on page 102.

R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 73.

Troubleshooting

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Dell UY691 manual Drive Problems, Double-Clicking the Dell Support Icon

Contents

User’s Guide Abbreviations and Acronyms Contents Using the Keyboard Setting Up and Using Networks Securing Your Computer Double-Clicking the Dell Support Icon Traveling With Your Computer Adding and Replacing Parts 149 Drivers and Utilities CD Finding Information Quick Reference Guide Dell Support Website support.dell.com Icon in the Microsoft Windows taskbar To view Dell QuickSet Help, right-click the QuicksetFor more information on Dell QuickSet, see Dell QuickSet on Front View About Your Computer Track stick Light is flashing Y B O a R D S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Right Side View Back View Connects serial devices, such as a mouse or handheld device About Your Computer Bottom View To prepare the new computer for the file transfer Transferring Information to a New Computer Click Finished and restart the new computer Windows Vista Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Charge Gauge Power Management Modes Conserving Battery PowerLow-Battery Warning Standby Mode Hibernate Mode Replacing the Battery Configuring Power Management SettingsCharging the Battery Storing a Battery Numeric Keypad Using the KeyboardKey Combinations System Functions Power Management BatteryDisplay Functions Microsoft Windows Logo Key Functions Touch Pad Pull the cap off the track stick Changing the Track Stick CapCustomizing the Touch Pad and Track Stick Using the Keyboard Using the Keyboard Playing CDs or DVDs Using Multimedia Adjusting the Picture Adjusting the VolumeVolume Control Window Volume Control Buttons Adjusting Brightness Using the Display Click the Windows Vista Start button →Control Panel Microsoft Windows XP Microsoft Windows XP Click the Start button and click Control Panel Using the Ambient Light Sensor Ambient light sensor Using the Display Setting Up a Network in Microsoft Windows XP Setting Up and Using NetworksConnecting a Network or Broadband Modem Cable Wireless Local Area Network Wlan Setting Up a Network in Microsoft Windows VistaChecking Your Wireless Network Card What You Need to Establish a Wlan Connection Setting Up and Using Networks Connecting to a Wlan Setting Up and Using Networks Checking Your Mobile Broadband Card Mobile Broadband or Wireless Wide Area Network Wwan Enabling/Disabling the Dell Mobile Broadband Network Card Connecting to a Mobile Broadband Network For information about Dell QuickSet, see Dell QuickSet on Dell Wi-Fi Catcher Network LocatorInternet Connection Firewall Button →Help and Support Setting Up and Using Networks Installing a PC Card or ExpressCard Using CardsCard Types Card Blanks ExpressCard PC Card Removing a Card or Blank Using Cards Security Cable Lock Securing Your ComputerSmart Cards About Smart Cards Installing a Smart Card Passwords Using an Administrator Password Using a Primary/System Password Using a Hard Drive Password Trusted Platform Module TPM Enabling the TPM Feature If Your Computer Is Lost or Stolen Security Management SoftwareComputer Tracking Software Securing Your Computer Securing Your Computer Diagnostic Light Codes During Post TroubleshootingDiagnostic Lights Computer. If the computer starts Dell Diagnostics Dell Technical Update ServiceWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Dell Diagnostics Main Menu Troubleshooting Clicking the Dell Support Icon Accessing the Dell Support UtilityDell Support Utility Double-Clicking the Dell Support Icon Drive Problems Hard drive problems CD and DVD drive problemsProblems writing to a CD/DVD-RW drive Right-click Local Disk C Mail, Modem, and Internet Problems Error Messages Troubleshooting Click Start→Control Panel→Add or Remove Programs Keyboard Problems Ieee 1394 Device ProblemsFor Windows XP For Windows Vista Unexpected characters Lockups and Software ProblemsExternal keyboard problems Computer does not start up Other software problemsComputer stops responding Program stops responding or crashes repeatedly Network Problems Memory ProblemsIf necessary, uninstall and then reinstall the program General Power Problems PC Card or ExpressCard Problems Memory modules see Memory on Ensuring Sufficient Power for Your ComputerDocking Power Considerations Scanner Problems Printer Problems Touch Pad or Mouse Problems Sound and Speaker ProblemsNo sound from headphones No sound from integrated speakers If the display is blank Video and Display Problems If only part of the display is readable If the display is difficult to read Overview System Setup ProgramViewing the System Setup Screens Changing the Boot Sequence System Setup ScreensCommonly Used Settings Changing COM Ports Performing a One-Time Boot System Setup Program Identifying Your Computer Traveling With Your ComputerPacking the Computer Attach a name tag or business card to the computer Traveling by Air Travel Tips What Is a Driver? Reinstalling SoftwareDrivers Identifying Drivers Reinstalling Drivers and Utilities 101 Restoring Your Operating System 103 Using Microsoft Windows System Restore Ensure that Turn off System Restore is unchecked Using the Operating System CD 105 106 Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer Hard Drive Follow the procedures in Before You Begin on 108 109 Removing the Device Security Screw Media BayReturning a Hard Drive to Dell 111 Removing and Installing Media Bay Devices Hinge Cover 113 Keyboard Keyboard Keyboard screws 115 Memory Memory module 117 Memory module 119 Wireless CardsSubscriber Identity Module SIM Card Wireless Local Area Network Wlan Cards 121 Mobile Broadband or Wireless Wide Area Network Wwan Cards 123 FCM Flash Cache Module FCM card 125 Internal Card With Bluetooth Wireless Technology Coin-Cell Battery 127 128 129 Dell QuickSet 130 131 Specifications PC/SC 132 Lvds 133 134 135 136 137 138 Getting Help Technical Support and Customer ServiceObtaining Assistance 139 DellConnect Online Services AutoTech Service Problems With Your OrderAutomated Order-Status Service 141 142 Before You Call 143 Contacting DellFor customers in the United States, call 800-WWW-DELL Visit support.dell.com Appendix Cleaning Your ComputerComputer, Keyboard, and Display Touch Pad CDs and DVDs MouseFloppy Drive FCC Notice U.S. Only Macrovision Product NoticeFCC Class B 147 148 149 Glossary 150 151 152 153 154 155 156 157 158 Video resolution See resolution