Troubleshooting 77
Check your computing environment
View the Dell Support Utility settings
Access the help file for the Dell Support Utility
View frequently asked questions
Learn more about the Dell Support Utility
Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell
Support screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
Fill out the Diagnostics Checklist (see "Dell Diagnostics" on page73) as you complete these checks.
ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE
In Windows XP:
Click
Start
My Computer
.
In Windows Vista:
Click the Windows Vista Start button
Computer
.
If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TEST THE DRIVE
Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK See "Cleaning Your Computer" on page145.
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE INCOMPATIBILITIES See "Using the Hardware Troubleshooter Tool in Microsoft
Windows XP and Windows Vista Operating Systems" on page102.
RUN THE DELL DIAGNOSTICS
See
"Dell Diagnostics" on page73
.