What Are You Looking For?

Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions

Community — Online discussion with other Dell customers

Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

Customer Care — Contact information, service call and order status, warranty, and repair information

Service and support — Service call status and support history, service contract, online discussions with technical support

Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for your computer

Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

Downloads — Certified drivers, patches, and software updates

Notebook System Software (NSS)— If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates

for your operating system and support for Dell™

3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.

Find It Here

Dell Support Website — support.dell.com

NOTE: Select your region or business segment to view the appropriate support site.

To download Notebook System Software:

1 Go to support.dell.com, select your region or business segment, and enter your Service Tag.

2 Select Drivers & Downloads and click Go.

3 Click your operating system and search for the keywords Notebook System Software.

NOTE: The support.dell.com user interface may vary depending on your selections.

Software upgrades and troubleshooting hints — Frequently asked questions, hot topics, and general health of your computing environment

Dell Support Utility

The Dell Support Utility is an automated upgrade and notification system installed on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the icon in the taskbar. For more information, see "Dell Support Utility" on page 76.

Finding Information

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Dell UY691 manual Dell Support Website support.dell.com