Dell Support Utility

76

Accessing the Dell Support Utility

76

Clicking the Dell Support Icon

76

Double-Clicking the Dell Support Icon

77

Drive Problems

77

CD and DVD drive problems

78

Hard drive problems

78

E-Mail, Modem, and Internet Problems

79

Error Messages

80

IEEE 1394 Device Problems

83

Keyboard Problems

83

External keyboard problems

84

Unexpected characters

84

Lockups and Software Problems

84

The computer does not start up

85

The computer stops responding

85

A program stops responding or crashes repeatedly

85

A program is designed for an earlier Microsoft® Windows®

 

operating system

85

A solid blue screen appears

85

Other software problems

85

Memory Problems

86

Network Problems

86

General

86

PC Card or ExpressCard Problems

87

Power Problems

87

Ensuring Sufficient Power for Your Computer

88

Docking Power Considerations

88

Printer Problems

89

Scanner Problems

89

Sound and Speaker Problems

90

No sound from integrated speakers

90

No sound from external speakers

90

No sound from headphones

90

Contents

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Image 7
Dell UY691 manual Double-Clicking the Dell Support Icon