CD and DVD drive problems, Hard drive problems | Dell UY691 specs

CD and DVD drive problems

NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Problems writing to a CD/DVD-RW drive

C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.

TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A CD/DVD - RW D I S C — See "Standby Mode" on page 31 or search for the keyword standby in the Windows Help and Support Center for information on power management modes.

C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD or DVD creation software.

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray

1Ensure that the computer is turned off.

2Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

3Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound

•Ensure that the sound is not caused by the program that is running.

•Ensure that the disk or disc is inserted properly.

Hard drive problems

A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

R U N C H E C K D I S K —

For Windows XP:

1Click Start→My Computer.

2Right-click Local Disk C:.

3Click Properties→Tools→Check Now.

4Click Scan for and attempt recovery of bad sectors→Start.

For Windows Vista:

1Click the Windows Vista Start button →Computer.

2Right-click Local Disk C:.

3Click Properties→Tools→Check Now.

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Troubleshooting

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Dell UY691 CD and DVD drive problems, Hard drive problems, Problems writing to a CD/DVD-RW drive, Right-click Local Disk C

Contents

User’s Guide Abbreviations and Acronyms Contents Using the Keyboard Setting Up and Using Networks Securing Your Computer Double-Clicking the Dell Support Icon Traveling With Your Computer Adding and Replacing Parts 149 Finding Information Drivers and Utilities CD Quick Reference Guide Dell Support Website support.dell.com For more information on Dell QuickSet, see Dell To view Dell QuickSet Help, right-click the QuicksetIcon in the Microsoft Windows taskbar QuickSet on About Your Computer Front View Track stick Light is flashing Y B O a R D S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Right Side View Back View Connects serial devices, such as a mouse or handheld device About Your Computer Bottom View Transferring Information to a New Computer To prepare the new computer for the file transfer Click Finished and restart the new computer Windows Vista Using a Battery Battery Performance Microsoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Charge Gauge Low-Battery Warning Conserving Battery PowerPower Management Modes Standby Mode Hibernate Mode Configuring Power Management Settings Charging the BatteryReplacing the Battery Storing a Battery Key Combinations Using the KeyboardNumeric Keypad System Functions Display Functions BatteryPower Management Microsoft Windows Logo Key Functions Touch Pad Changing the Track Stick Cap Customizing the Touch Pad and Track StickPull the cap off the track stick Using the Keyboard Using the Keyboard Using Multimedia Playing CDs or DVDs Volume Control Window Adjusting the VolumeAdjusting the Picture Volume Control Buttons Using the Display Adjusting Brightness Microsoft Windows XP Click the Windows Vista Start button →Control Panel Microsoft Windows XP Using the Ambient Light Sensor Click the Start button and click Control Panel Ambient light sensor Using the Display Setting Up and Using Networks Connecting a Network or Broadband Modem CableSetting Up a Network in Microsoft Windows XP Checking Your Wireless Network Card Setting Up a Network in Microsoft Windows VistaWireless Local Area Network Wlan What You Need to Establish a Wlan Connection Setting Up and Using Networks Connecting to a Wlan Setting Up and Using Networks Mobile Broadband or Wireless Wide Area Network Wwan Checking Your Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Network Card Dell Wi-Fi Catcher Network Locator Internet Connection FirewallFor information about Dell QuickSet, see Dell QuickSet on Button →Help and Support Setting Up and Using Networks Card Types Using CardsInstalling a PC Card or ExpressCard Card Blanks PC Card ExpressCard Removing a Card or Blank Using Cards Smart Cards Securing Your ComputerSecurity Cable Lock About Smart Cards Passwords Installing a Smart Card Using a Primary/System Password Using an Administrator Password Using a Hard Drive Password Enabling the TPM Feature Trusted Platform Module TPM Security Management Software Computer Tracking SoftwareIf Your Computer Is Lost or Stolen Securing Your Computer Securing Your Computer Troubleshooting Diagnostic LightsDiagnostic Light Codes During Post Computer. If the computer starts When to Use the Dell Diagnostics Dell Technical Update ServiceDell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Dell Diagnostics Main Menu Troubleshooting Accessing the Dell Support Utility Dell Support UtilityClicking the Dell Support Icon Drive Problems Double-Clicking the Dell Support Icon Problems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems Right-click Local Disk C Mail, Modem, and Internet Problems Error Messages Troubleshooting Click Start→Control Panel→Add or Remove Programs For Windows XP Ieee 1394 Device ProblemsKeyboard Problems For Windows Vista Lockups and Software Problems External keyboard problemsUnexpected characters Computer stops responding Other software problemsComputer does not start up Program stops responding or crashes repeatedly If necessary, uninstall and then reinstall the program Memory ProblemsNetwork Problems General PC Card or ExpressCard Problems Power Problems Ensuring Sufficient Power for Your Computer Docking Power ConsiderationsMemory modules see Memory on Printer Problems Scanner Problems No sound from headphones Sound and Speaker ProblemsTouch Pad or Mouse Problems No sound from integrated speakers Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable System Setup Program Viewing the System Setup ScreensOverview System Setup Screens Commonly Used SettingsChanging the Boot Sequence Performing a One-Time Boot Changing COM Ports System Setup Program Packing the Computer Traveling With Your ComputerIdentifying Your Computer Attach a name tag or business card to the computer Travel Tips Traveling by Air Drivers Reinstalling SoftwareWhat Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities 101 Restoring Your Operating System Using Microsoft Windows System Restore 103 Using the Operating System CD Ensure that Turn off System Restore is unchecked 105 106 Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Computer Follow the procedures in Before You Begin on 108 Hard Drive 109 Media Bay Returning a Hard Drive to DellRemoving the Device Security Screw Removing and Installing Media Bay Devices 111 Hinge Cover Keyboard 113 Keyboard Keyboard screws Memory 115 Memory module 117 Memory module Wireless Cards Subscriber Identity Module SIM Card119 Wireless Local Area Network Wlan Cards 121 Mobile Broadband or Wireless Wide Area Network Wwan Cards FCM Flash Cache Module 123 FCM card Internal Card With Bluetooth Wireless Technology 125 Coin-Cell Battery 127 128 Dell QuickSet 129 130 Specifications 131 132 PC/SC 133 Lvds 134 135 136 137 138 Obtaining Assistance Technical Support and Customer ServiceGetting Help 139 DellConnect Online Services Automated Order-Status Service Problems With Your OrderAutoTech Service 141 Before You Call 142 Contacting Dell For customers in the United States, call 800-WWW-DELL143 Visit support.dell.com Computer, Keyboard, and Display Cleaning Your ComputerAppendix Touch Pad Mouse Floppy DriveCDs and DVDs FCC Class B Macrovision Product NoticeFCC Notice U.S. Only 147 148 Glossary 149 150 151 152 153 154 155 156 157 Video resolution See resolution 158