Light Pattern

Problem Description

Suggested Resolution

 

Memory modules are

• If two or more memory modules are

 

detected, but a

installed, remove the modules, then

 

memory failure has

reinstall one module and restart the

 

occurred.

computer. If the computer starts

 

 

normally, continue to install

 

 

additional memory modules (one at a

 

 

time) until you have identified a

 

 

faulty module or reinstalled all

 

 

modules without error (see "Memory"

 

 

on page 115).

 

 

• If available, install working memory of

 

 

the same type into your computer (see

 

 

"Memory" on page 115).

 

 

• If the problem persists, contact Dell

 

 

Support.

 

System board failure

Contact Dell Support.

 

has occurred.

 

 

A possible processor

• Reseat the processor (see "Memory"

 

failure has occurred.

on page 115).

 

 

• If the problem persists, contact Dell

 

 

Support.

 

A possible graphics

• Reseat any installed graphics cards.

 

card/video failure has

• If available, install a working graphics

 

occurred.

 

card into your computer.

 

 

 

 

• If the problem persists, contact Dell

 

 

Support.

 

A possible LCD

• Reseat the LCD cable (see your

 

failure has occurred.

computer’s Service Manual).

 

 

• If the problem persists, contact Dell

 

 

Support.

 

A possible keyboard

• Reseat the keyboard (see "Keyboard"

 

failure has occurred.

on page 113).

 

 

• If available, connect an external

 

 

keyboard.

 

 

• If the problem persists, contact Dell

 

 

Support.

72

Troubleshooting

Page 72
Image 72
Dell UY691 manual Computer. If the computer starts