Samsung CLX-8380 12.13 <

12.13 <

Troubleshooting>

Motor does not

operate: [zzz].

Please turn off

then on

There is a problem

in the control of

motor unit.

Turn the machine off

and turn it on again. If

the problem persists,

please call for

service.

Original paper

does not feed in

scanner

The lead edge of the

document failed to

actuate the scan

sensor within the

correct time after

actuating the

registration sensor.

Open the DADF cover

and remove jammed

original. (Page 12.1)

Original paper is

too long for

scanner. Check

size

Oversized document

or double-feeding of

originals.

Open the DADF cover

and remove the

jammed original.

(Page 12.1)

Check the document

size whether it is

supported.

(Page 15.1)

Original paper jam

in front of scanner

The originals are

jammed in DADF.

Open the DADF cover

and remove the

jammed original.

(Page 12.1)

Original paper jam

in front of scanner

duplex path

Paper has jammed

during duplex

printing in the DADF.

Clear the jam.

(Page 12.2)

Original paper jam

inside of scanner

The lead edge of the

document failed to

actuate the gate

sensor within the

correct time after

actuating the scan

sensor.

When the machine

is on, jammed paper

is detected in the

DADF.

Open the DADF cover

and remove the

jammed original.

(Page 12.1)

Original paper jam

while reversing

paper in scanner

The lead edge of the

document failed to

actuate the duplex

sensor within the

correct time when

the document was

fed the wrong way.

Lift up the document

input traz and remove

the jammed original.

(Page 12.1)

Paper jam at exit

of finisher

Paper jammed in the

stacker exit part.

Pull jammed paper

from the stacker exit.

Paper Jam at the

bottom of duplex

path

Paper has jammed

during duplex

printing.

Clear the jam.

(Page 12.9)

Message Meaning Suggested solutions

Paper Jam at the

top of duplex path

Paper has jammed

during duplex

printing.

Clear the jam.

(Page 12.9)

Paper Jam in exit

area

Paper has jammed

in the fuser area.

Clear the jam.

(Page 12.9)

Paper jam in front

of finisher

Paper jammed in the

stacker.

Open the stacker

door and remove

jammed paper by

lowering guide 1a or

1b.

Paper Jam in MP

tray

Paper misfed from

multi-purpose tray

Clear the jam.

(Page 12.7)

Paper Jam in tray 1

Paper has jammed

in the feeding area

of the tray.

Clear the jam.

(Page 12.3 and

page12.5)

Paper Jam in tray 2

Paper has jammed

in the feeding area

of the tray.

Clear the jam.

(Page 12.3 and

page12.5)

Paper Jam in tray

2(HCF)

Paper has jammed

in the feeding area

of the tray.

Clear the jam.

(Page 12.3 and

page12.5)

Paper Jam in tray 3

Paper has jammed

in the feeding area

of the tray.

Clear the jam.

(Page 12.3 and

page12.5)

Paper jam inside

finisher

Paper jammed in the

stacker.

Open the stacker

door and remove

jammed paper by

lowering guide 1a or

1b.

Paper jam inside

finisher’s duplex

Paper jammed in the

stacker.

Open the stacker

door and remove

jammed paper by

lowering guide 1a or

1b.

Paper Jam inside

of duplex path

Paper has jammed

during duplex

printing.

Clear the jam.

(Page 12.9)

Paper Jam inside

of machine

Paper has jammed

in the registration

area.

Clear the jam.

(Page 12.8)

Scanner locking

switch is locked or

another problem

occurred

The CCD (Charged

Couple Device) lock

has been locked.

The CCD does not

detect its home

location or move.

Unlock the CCD lock.

(Page 1.3) Or turn off

the machine and on

again. Try again. If

the problem persists,

call for service.

Message Meaning Suggested solutions

Contents

Main Page C 1. Introduction 2. Software overview 3. Getting Started 4. Loading originals and print media 5. Copying 6. Faxing (Optional) 7. Scanning 8. Basic printing 9. Using USB flash memory 10. Machine status and advanced setup 11. Maintenance 12. Troubleshooting Page i About this users guide Finding more information ii Safety and Regulatory Information Important Precautions and Safety Information Laser Safety Statement WARNING iii Ozone Safety FCC Information to the User Power Saver Recycling Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Fax Branding Important warning: Ringer Equivalence Number WARNING: Replacing the Fitted Plug (for UK Only) Declaration of Conformity (European Countries) Approvals and Certifications EC Certification OpenSSL License Original SSLeay License vi 1.1 < 1 Special features 1.2 < 1.3 < Machine overview Front view 1.4 < Rear view 1.5 < Control panel overview 1.6 < Introducing the touch screen and useful buttons Touch screen Machine Setup button Job Status button Power Saver button Understanding the Status LED Status Menu map Main screen 1.8 < Machine Setup button Machine Status Admin Setting Job Status button 2.1 < 2 Supplied software 2.2 < Printer driver features Macintosh System requirements Windows 2.3 < Linux 3.1 < 3 Setting up the hardware Setting up the network 3.2 < Supported operating systems Installing the software 3.3 < 3.4 < Using the SetIP program Installing the program Starting the program 3.5 < Altitude adjustment Machine's basic settings Setting the authentication password Setting the date and time 3.6 < Changing the display language Setting job timeout Using power saving feature Setting the default tray and paper Changing the default settings Understanding the keyboard 4.1 < 4 media Loading originals On the scanner glass In the DADF Selecting print media 4.3 < Specification on print media 4.4 < Media sizes supported in each mode Guidelines for selecting and storing print media Guidelines for special print media 4.5 < 4.6 < Changing the size of the paper in the paper tray 4.7 < Loading paper Loading paper in tray 1, optional tray or optional high capacity feeder 4.8 < In the multi-purpose tray Tips on using the multi-purpose tray 4.9 < Setting the paper size and type 5.1 < 5 Understanding the Copy screen 5.2 < Copying originals Changing the settings for each copy Changing the size of originals 5.3 < Reducing or enlarging copies Copying on both sides of originals (Duplex) 5.4 < Deciding the form of copy output (Collated / Staple) Selecting the type of originals Changing the darkness 5.5 < Using special copy features ID card copying 2-up or 4-up copying (N-up) Poster copying 5.6 < Clone copying Book copying Booklet copying 5.7 < Cover copying Transparency copying Erasing background images Erasing edges 5.8 < Shifting margins Gray enhance copying 6.1 < 6 Preparing to fax Understanding the Fax screen 6.2 < Sending a fax Setting the fax header Sending a fax 6.3 < Sending a fax manually (On Hook Dial) Automatic resending Redialing the last number Delaying a fax transmission 6.4 < Receiving a fax Changing the receive modes Receiving manually in Telephone mode Receiving automatically in Answering Machine/ Fax mode 6.5 < Adjusting the document settings 6.6 < Setting up a fax phonebook 6.7 < Storing individual fax numbers (Speed Dial No.) Storing Group fax numbers (Group No.) Setting up a fax phonebook using SyncThru Web Service 6.8 < Using the polling option Storing the originals for polling Printing (Deleting) the polling document Polling a remote fax Polling from a remote Mailbox Using Mailbox Creating Mailbox Storing originals in Mailbox 6.10 < Faxing to a remote Mailbox Printing a report after sending a fax Sending a fax in toll save time 6.11 < Adding documents to a reserved delay fax job Forwarding a received fax to other destination Forwarding a sent fax to other destination by a fax Forwarding a received fax to other destination by a fax Forwarding a sent fax to other destination by an email Setting up the end fax tone Setting up receiving faxes in color 7.1 < 7 Understanding the Scan screen Scan to Email 7.2 < NetScan Output tab 7.3 < User authentication for network scanning Registering local authorized users Register authorized network users Network user authenticated by Kerberos Network user authorized by SMB Scanning originals and sending through email (Scan to Email) Sending a scanned image to several destinations as an email attachment Setting up an e-mail account 7.5 < Storing email addresses Individual Group Global Entering email addresses by the address book Scanning originals and sending via NetScan Preparation for network scanning Scanning and sending via NetScan 7.7 < Scanning originals and sending via SMB/ FTP (Scan to Server) Preparation for scanning to SMB/FTP Scanning and sending to SMB/FTP server 7.8 < Changing the scan feature settings Original Size 7.9 < Scan to Edge Quality Scan Preset File Format 8.1 < 8 Printing a document Canceling a print job 9.1 < 9 About USB memory Understanding the USB screen Plugging in an USB memory device 9.2 < Scanning to an USB memory device Scanning Cautions Scan to USB 9.3 < Changing the scan feature settings Original Size 9.4 < Scan to Edge Quality Scan Preset 9.5 < File Format Printing from a USB memory device To print a document from a USB memory device: 10.1 < 10 advanced setup Machine Setup Machine Status screen Admin Setting screen Browsing the machines status General settings Note: 10.3 < 10.4 < Copy Setup Fax Setup 10.5 < Note: 10.6 < Network Setup Note: Authentication 10.7 < Optional Service 10.8 < Adjusting the color contrast Note: 10.9 < Printing a report 11.1 < 11 Printing a machine report Monitoring the supplies life Finding the serial number Sending the imaging unit reorder notification Sending the toner reorder notification Checking Stored Documents Cleaning your machine Cleaning the outside Cleaning the inside Maintaining the toner cartridge Toner cartridge storage Expected cartridge life Redistributing toner 11.4 < Replacing the toner cartridge 11.5 < Replacing the imaging unit Expected cartridge life 11.6 < 11.7 < Replacing the waste toner container 11.8 < Maintenance Parts 11.9 < Managing your machine from the website 12.1 < 12 Tips for avoiding paper jams Clearing document jams 12.2 < Misfeed of exiting paper Roller misfeed 12.3 < Clearing paper jams In the tray 1 12.4 < 12.5 < In the optional tray 12.6 < In the optional high capacity feeder Page 12.8 < In the paper inside the machine Page 12.10 < In the stacker (finisher) Paper jam in front of finisher Paper jam inside finisher, 12.11 < Paper jam at exit of finisher Understanding display messages 12.12 < 12.13 < 12.14 < 12.15 < Solving other problems Touch screen problem Paper feeding problems Printing problems 12.16 < 12.17 < Note: 12.18 < 12.19 < 12.20 < Copying problems Scanning problems Network Scan problems 12.21 < 12.22 < Common Windows problems 12.23 < Common Linux problems 12.24 < 12.25 < Common Macintosh problems Note: 14.1 < 14 Precautions to take when installing accessories Disconnect the power cord Discharge static electricity Installing a memory module Replacing the Stapler 14.3 < Enabling Fax feature after installing the fax option kit 15 General specifications Printer specifications Copier specifications Scanner specifications Facsimile specifications (optional) 16 Page Page Page I A B C D G I J K L Q R S T U Page SOFTWARE SECTION C INSTALLING PRINTER SOFTWARE IN WINDOWS B ASIC P A DVANCED P USING WINDOWS POSTSCRIPT DRIVER USING DIRECT PRINTING UTILITY SHARING THE PRINTER LOCALLY S USING SMART PANEL U SING Y OUR PRINTER IN L USING YOUR PRINTER WITH A MACINTOSH Page 5 1 Software in Windows Installing Printer Software Installing Software for Local Printing Typical Installation 6 Custom Installation Page 8 Installing Software for Network Printing Typical Installation 9 Custom Installation T Reinstalling Printer Software If you installed the printer software for local printing and Removing Printer Software Installing mono printer driver Page 2 Printing a Document Printing to a file (PRN) 15 Printer Settings Layout Tab Paper Orientation 16 Paper Tab Source Scaling Printing 17 Graphics Tab Quality Extras Tab About Tab Printer Tab Using a Favorite Setting Using Help 3 Printing Multiple Pages on One Sheet of Paper (N-Up Printing) Printing Posters Printing Booklets 22 Printing on Both Sides of Paper Reverse Duplex Printing Printer Setting , which is the conventional layout used in book binding. , which is the type often used with calendars. Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay? Creating a New Page Overlay Using a Page Overlay Deleting a Page Overlay 4 You can use advanced settings by clicking the Start PostScript Driver Printer Settings 5 : C Utility 6 Locally Setting Up a Host Computer Setting Up a Client Computer 7 Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Page Uninstalling Samsung SmarThru Office Using Onscreen Help File Scanning Process with TWAIN- enabled Software Scanning Using the WIA Driver Windows XP Windows Vista Using Smart Panel 32 8 Understanding Smart Panel Toner Level Printer Setting If you connect your printer to a network, the Opening the Troubleshooting Guide Changing the Smart Panel Program Settings 34 9 root Linux Getting Started Installing the Unified Linux Driver Uninstalling the Unified Linux Driver root 36 Using the Unified Driver Configurator Opening the Unified Driver Configurator Printers Configuration Printers Tab 37 Scanners Configuration Ports Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing a Document Printing from Applications 39 Printing Files Scanning a Document 40 Adding Job Type Settings Using the Image Manager Page Using Your Printer with a Macintosh Installing Software Uninstalling software 43 Setting Up the Printer For a Network-connected Mac OS 10.1 or higher For a USB-connected Mac OS 10.1 or higher Printing Printing a Document Changing Printer Settings Layout 45 Resolution(Quality) Fit to Page Resolution(Quality) Printing Multiple Pages on One Sheet of Paper C Duplex Printing Scanning Scanning with USB Scanning with network Setting scan information in Scan Manager. SOFTWARE SECTION I A B C D R S T U W