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| Condition |
| Suggested solutions |
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Page skew | • | Ensure that the paper is loaded properly. | ||
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| • | Check the paper type and quality. |
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| (Page 4.3) |
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| • | Ensure that the paper or other material is |
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| loaded correctly and the guides are not too |
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| tight or too loose against the paper stack. |
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Curl or wave | • | Ensure that the paper is loaded properly. |
| • | Check the paper type and quality. Both high |
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| temperature and humidity can cause paper |
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| curl. (Page 4.3) |
| • Turn the stack of paper over in the tray. Also | |
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| try rotating the paper 180° in the tray. |
Wrinkles or creases • Ensure that the paper is loaded properly.
• Check the paper type and quality. (Page 4.3)
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Back of printouts | Check for leaking toner. Clean the inside of |
are dirty | the machine. Contact a service |
| representative. |
Solid Color or | • | The imaging unit may not be installed | ||
Black pages |
| properly. Remove the cartridge and reinsert | ||
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| it. |
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| • The imaging unit may be defective and need | |
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| replacing. Remove the imaging unit and |
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| install a new one. (Page 11.4) |
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| • | The machine may require repair. Contact a |
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| service representative. |
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| Condition |
| Suggested solutions | |
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Loose toner | • | Clean the inside of the machine. Contact a | |||
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| service representative. |
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| • | Check the paper type and quality. |
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| (Page 4.3) |
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| • | Remove the imaging unit and then, install a |
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| new one. (Page 11.4) |
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| • | If the problem persists, the machine may |
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| require repair. Contact a service |
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| representative. |
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Character Voids | Character voids are white areas within parts of | ||||
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| characters that should be solid black: | |
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| • | If you are using transparencies, try another |
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| type of transparency. Because of the |
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| composition of transparencies, some |
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| character voids are normal. |
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| • | You may be printing on the wrong surface of |
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| the paper. Remove the paper and turn it |
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| around. |
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| • | The paper may not meet paper |
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| ||
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| specifications. (Page 4.3) |
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Horizontal stripes | If horizontally aligned black streaks or smears | ||||
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| appear: | |
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| • | The imaging unit may be installed |
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| improperly. Remove the cartridge and |
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| reinsert it. |
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| • | The imaging unit may be defective. Remove |
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| the toner cartridge and install a new one. |
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| |
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| (Page 11.4) |
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| • | If the problem persists, the machine may |
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| require repair. Contact a service |
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| representative. |
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Curl | If the printed paper is curled or paper does not | ||||
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| feed into the machine: | |
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| • Turn the stack of paper over in the tray. Also | |
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| try rotating the paper 180° in the tray. |
An unknown image | Your machine is probably being used at an |
repetitively appears | altitude of 1,000 m (3,281ft) or above. The |
on the next few | high altitude may affect the print quality from |
sheets or loose | loose toner or light imaging. You can set this |
toner, light print, or | option through Printer Settings Utility or the |
contamination | Printer Tab in printer driver’s properties. See |
occurs. | page 3.5. |
