Opening the Troubleshooting Guide | Samsung CLX-8380 instruction

Opening the Troubleshooting Guide

Using the troubleshooting guide, you can view solutions for error status problems.

Right-click (in Windows or Linux) or click (in Mac OS X) the Smart Panel icon and select Troubleshooting Guide.

Changing the Smart Panel Program Settings

Right-click (in Windows or Linux) or click (in Mac OS X) the Smart Panel icon and select Options.

The following window opens.

•Display when job is finished for network printer: The computer shows the Smart Panel popup window or balloon when your job is complete in Windows. (Linux do not support network environments)

• Display when the printer cannot print (for example, paper out): The computer shows the Smart Panel popup window or balloon when an error occurs during printing.

•Display when the printer has no problem but waiting (for example, warming up): The computer shows the Smart Panel popup window or balloon while waiting or warming up the machine.

•Display with: You can select how the computer shows you a message. If you select Popup window (smart panel), the message appears in the Smart Panel popup window in Windows.

•Launch Job Monitor when the job is saved in the

printer: If you store print jobs on the printer’s hard disk, the computer opens the Job Monitor window in Windows.

(Only for Windows network-supported printers with built-in hard disks.)

•Schedule an automatic status checking every: The computer updates the printer status regularly. Setting the

value close to 1 second causes the computer to check the printer status more frequently, thereby allowing a faster response to any printer error.

33 Using Smart Panel

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Samsung CLX-8380 manual Opening the Troubleshooting Guide, Changing the Smart Panel Program Settings

Contents

Page Page Contents Copying Loading originals and print mediaFaxing Optional Scanning Machine status and advanced setup Using USB flash memoryBasic printing Maintenance Troubleshooting Specifications Ordering supplies and accessoriesInstalling accessories Glossary Index About this user’s guide Finding more information Important Precautions and Safety Information Safety and Regulatory InformationLaser Safety Statement Recycling Ozone SafetyPower Saver Radio Frequency Emissions Replacing the Fitted Plug for UK Only Fax BrandingRinger Equivalence Number You should also know that Original SSLeay License Declaration of Conformity European CountriesOpenSSL License Approvals and CertificationsPage Special features Introduction Features SCX-8380ND Use USB flash memory devices Machine overview Front view Rear view Control panel overview Introducing the touch screen and useful buttons Status Understanding the Status LEDMenu map Main screen Admin Setting Machine Status Software overview Supplied software Windows Printer driver featuresSystem requirements Macintosh Operating system LinuxRequirements Free HDD space Setting up the network Setting up the hardwareGetting Started Press Admin Setting Installing the softwareConfiguring network protocol via the machine Supported operating systems Getting Started Starting the program Using the SetIP programInstalling the program Double click Application SetIP Setting the authentication password Altitude adjustmentMachines basic settings Setting the date and time Setting the default tray and paper Setting job timeoutUsing power saving feature Changing the default settings Click Machine Settings Changing the font settingClick Printer Setting Understanding the keyboard On the scanner glass Loading originals and print mediaLoading originals Dadf Selecting print media Specification on print media Type Size Dimensions Weighta Capacityb Guidelines for special print media Media sizes supported in each modeGuidelines for selecting and storing print media Media type Guidelines Transparencies To avoid damaging the machine, use only Changing the size of the paper in the paper tray Punched paper Loading paperLabel Envelope Tips on using the multi-purpose trayMulti-purpose tray Label Banner paper Setting the paper size and type Basic tab CopyingUnderstanding the Copy screen Advanced tab Copying originals Changing the settings for each copyChanging the size of originals Reducing or enlarging copies Copying on both sides of originals Duplex Selecting the type of originals Deciding the form of copy output Collated / StapleChanging the darkness Up or 4-up copying N-up Using special copy featuresID card copying Poster copying Booklet copying Clone copyingBook copying Press the Advanced tab Clone Copy Erasing edges Cover copyingTransparency copying Erasing background images Press the Image tab Erase Background Shifting marginsGray enhance copying Press the Image tab Margin Shift Understanding the Fax screen Faxing OptionalPreparing to fax Line port Micro filter DSL modem / Telephone line Sending a fax Setting the fax headerPress the Setup tab Fax Setup Machine ID & Fax No Sending a fax Automatic resending Delaying a fax transmissionSending a fax manually On Hook Dial Redialing the last number Receiving a fax Receiving manually in Telephone modeReceiving automatically in Answering Machine/ Fax mode Sending a priority fax Adjusting the document settings Setting up a fax phonebook Storing individual fax numbers Speed Dial No Setting up a fax phonebook using SyncThru Web ServicePress Machine Settings Fax Setup Fax Phone Book Storing Group fax numbers Group No Printing Deleting the polling document Using the polling optionStoring the originals for polling Polling a remote fax Creating Mailbox Using MailboxStoring originals in Mailbox Sending a fax in toll save time Printing a report after sending a faxFaxing to a remote Mailbox Adding documents to a reserved delay fax job Forwarding a received fax to other destination Press Fax Ending Sound Setting up the end fax toneSetting up receiving faxes in color Press Rx Color Printing Scan to Email ScanningUnderstanding the Scan screen Press Scan to Email, NetScan or Scan to Server NetScan Output tabScan to Server Registering local authorized users User authentication for network scanningRegister authorized network users Check the box next to From Field Security Options Setting up an e-mail accountScanning originals and sending through email Scan to Email Press Scan to Email Individual Storing email addressesEntering email addresses by the address book Group Preparation for network scanning Scanning originals and sending via NetScanEntering email addresses by the keyboard Scanning and sending via NetScan Preparation for scanning to SMB/FTP Select Duplex and Resolution in the Basic tabScanning originals and sending via SMB/ FTP Scan to Server Scanning and sending to SMB/FTP server Original Size Changing the scan feature settingsFeature Resolution dpi File Format Press Scan Scan to Email Or Scan to Server the Advanced tab Quality Scan PresetScan to Edge File Format Basic printing Canceling a print jobPrinting a document Understanding the USB screen Using USB flash memoryAbout USB memory Plugging in an USB memory device Scanning to an USB memory device Scan to USBScanning Machine senses and determines the size of the original Press USB Scan to USB the Output tab Scan Preset Press USB Scan to USB the Output tab Quality File Policy Printing from a USB memory deviceTo print a document from a USB memory device Admin Setting screen Machine SetupMachine Status screen General settings Browsing the machine’s status Adjustment Option Description Power SaverAdjusted here. Tray Confirmation Message is You set Within Job Offsetting to On, Copy Setup Fax Setup Ring Volume Speaker VolumeOption Description Junk Fax Setup Volume Clear Setting Network SetupAuthentication Press the Setup tab Authentication Optional Service Adjusting the color contrast Printing a report Monitoring the supplies life MaintenancePrinting a machine report Finding the serial number Sending the toner reorder notification Cleaning your machineChecking Stored Documents Toner cartridge storage Maintaining the toner cartridgeRedistributing toner Expected cartridge life Replacing the toner cartridge Replacing the imaging unit Expected cartridge life Maintenance Replacing the waste toner container Maintenance Parts Items Part Name Yield Average To access SyncThru Web Service Managing your machine from the website Tips for avoiding paper jams TroubleshootingClearing document jams Misfeed of exiting paper Roller misfeed Clearing paper jams Tray Troubleshooting Optional tray Optional high capacity feeder If the paper is not feeding properly, pull the paper out Paper inside the machine Fuser area Duplex unit area Stacker finisher Paper jam in front of finisher Understanding display messages Paper jam at exit of finisher Message Meaning Suggested solutions Did not supply Message Meaning Suggested solutions Xxx tonerInstalled. Install it Reinstall Switch is locked or Message Meaning Suggested solutions Motor does notMessage Meaning Suggested solutions Paper Jam at Another problem Install it in finisher Message Meaning Suggested solutions Sensor failureNot installed Admin Setting to Paper feeding problems Solving other problemsTouch screen problem Printing problems Condition Possible cause Suggested solutions Toner specks Printing quality problemsDropouts Toner smear Condition Suggested solutions White SpotsVertical lines Misformed Option through Printer Settings Utility or Condition Suggested solutions SkewCondition Suggested solutions Loose toner Curl or wave Copying problems Scanning problems Network Scan problems Fax problems optional Common Windows problems Common PostScript problems Common Linux problems Problem Possible Cause and Solution An I/O error is reported while scanning Common Macintosh problems Problem Suggested solutions Installing a memory module Installing accessoriesPrecautions to take when installing accessories Disconnect the power cord Activating the added memory in the PS printer properties Replacing the StaplerSelect the Samsung CLX-8380 Series PS printer Enabling Fax feature after installing the fax Option kit Specifications General specifications Printer specifications Copier specifications Scanner specifications Facsimile specifications optional Glossary ADF FDI Jpeg Pstn Index FDI USB Software section Contents Using Windows Postscript Driver Using Smart Panel Scanning with USB Installing Software for Local Printing Installing Printer SoftwareSelect Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click Next Select the components to be installed and click Next Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Select the components you want to reinstall and click Next Click OK in the Install From Disk window Installing mono printer driverRemoving Printer Software Installing Printer Software in Windows Printing to a file PRN Printing a DocumentSelect your printer driver from the Name drop-down list Select Printers and Faxes Select your printer driver icon Printer SettingsLayout Tab Layout Options Paper Tab Graphics Tab Color ModeAdvanced Options About Tab Extras TabPrinter Tab Using a Favorite Setting Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing Booklets Fitting Your Document to a Selected Paper Size Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document None Creating a Watermark Using WatermarksUsing an Existing Watermark Editing a Watermark Using a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page Overlay Using Windows PostScript Driver Advanced Printing Overview Direct Printing UtilityFrom the Direct Printing Utility window Check the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Double-clickPrinters and Faxes Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Working area Uninstalling Samsung SmarThru Office Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Using Onscreen Help File Windows Vista Understanding Smart Panel Troubleshooting GuideBuy Now Changing the Smart Panel Program Settings Opening the Troubleshooting GuideLaunch Job Monitor when the job is saved Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Uninstalling the Unified Linux Driver Click Uninstall Opening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Double-clickUnified Driver Configurator on Scanners Configuration Ports Configuration Configuring Printer Properties Printing from Applications Printing Files Scanning a DocumentClick Properties Using the Image Manager Adding Job Type Settings Tools Function Uninstalling software Installing SoftwareSelect Uninstall and click Uninstall For a USB-connected Setting Up the PrinterFor a Network-connected Click Add on the Printer List Changing Printer Settings Printing a Document Graphics Printer FeaturesPaper Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning with USB Setting scan information in Scan ManagerScanning Scanning with network Index Windows 17 true-type option Ver