Message Meaning Suggested solutions Xxx toner | Samsung CLX-8380

	Message	Meaning	Suggested solutions

	[xxx] toner	The toner cartridge	Install a Samsung-
	cartridge is not	you have installed is	genuine toner
	compatible. Check	not for your	cartridge, designed
	userís guide	machine.	for your machine.

	[xxx] toner	The toner cartridge	Try to reinstall the
	cartridge is not	is not installed or the	toner cartridge.
	installed. Install it	CRUM (Consumer
		Replaceable Unit
		Monitor) in the
		cartridge is not
		properly connected.

	[xxx] toner	The color toner	You can select the
	cartridge is worn.	cartridge has run out.	option among Stop,
	Replace with new	The machine stops	Continue or Mono
	one	printing.	Only .
		Note	If you select Stop, the
		Note	machine stops
		If the black	printing. If you select
		toner	Continue, the
		cartridge is	machine keeps
		empty,	printing, but the quality
		Mono Only	cannot be guaranteed.
		message	If you select Mono
		does not	If you select Mono
		does not	Only, the machine
		appear.	Only, the machine
		appear.	prints the data in
			black. In this case, the
			mono printing feature
			is preset in the printer
			properties.
			When you copy, the
			Start button will be
			activated only with this
			condition.
			If you do not select
			any, the machine will
			work as Stop is
			selected.
			Replace the color
			toner cartridge with a
			new one. (Page 11.4)

	[xxx] toner is	The lifespan of the	This message
	empty. Replace	color toner cartridge	appears when the
	toner cartridge	which the arrow	toner is completely
	toner cartridge	indicates is reached.	toner is completely
		indicates is reached.	empty, and your
			empty, and your
			machine stops
			printing. Replace the
			toner cartridge with a
			Samsung-genuine
			toner cartridge.

	[xxx] toner is low.	The toner cartridge is	Ensure a replacement
	Order new toner	almost empty.	cartridge is in stock.
	cartridge
	DC motor does not	There is a problem	Turn the machine off
	operate: [zzz].	in the control of DC	and turn it on again. If
	Please turn off	motor unit.	the problem persists,
	then on		please call for
			service.

Message	Meaning	Suggested solutions

Did not supply	Not supplied toner to	•	Remove the sealing
enough [xxx]	the imaging unit.		tape from the
toner. Remove			imaging unit.
seal tape &		•	Thoroughly roll the
reinstall		•	Thoroughly roll the
reinstall			toner cartridge five
			toner cartridge five
			or six times, and
			reinstall it.
		•	Turn the machine
			off and turn it on
			again.

Did not supply	The machine	Open side door and
enough [xxx]	received several	close it. If the problem
toner. Please	papers with many	still persists, please
open/close door	images, and it	call for service.
	cannot supply the
	toner properly.

Fax memory is	There is no more	Delete the received
almost full. Print	available fax	fax data in the
or remove	memory. No more	memory. Call for
received fax Job	fax data can be	service to delete fax
	received.	memory.

Fax memory is full.	Available fax	Delete the received
Print or remove	memory is now	fax data in the
received fax Job	1MB.	memory to secure
		memory. Call for
		service.

Finisher door is	The finisher cover is	Close the finisher until
open. Close it	not securely latched.	it	locks into place.

Finisher error:	There is a problem	Turn the machine off
[zzz]. Please turn	in the finisher unit.	and reinstall the
off then on		finisher again. Check
		that the finisher cable
		is connected properly.
		If the problem
		persists, please call
		for service.

Fuser error: [zzz].	There is a problem	Turn the machine off
Please turn off	in the fuser unit	and turn it on again. If
then on	working.	the problem persists,
		please call for
		service.

Fuser unit is not	The fuser unit is not	Install the fuser unit.
installed correctly.	installed or correctly.	Call for service.
Install it
LSU error: [zzz].	There is a problem	Turn the machine off
Please turn off	in the control of LSU	and turn it on again. If
then on	unit.	the problem persists,
		please call for
		service.

12.12 <Troubleshooting>

Image 106

Samsung CLX-8380 Message Meaning Suggested solutions Xxx toner, Cartridge is not, Compatible. Check, Userís guide, Only

Contents

Page Page Contents Copying Loading originals and print mediaFaxing Optional Scanning Machine status and advanced setup Using USB flash memoryBasic printing Maintenance Troubleshooting Specifications Ordering supplies and accessoriesInstalling accessories Glossary Index About this user’s guide Finding more information Important Precautions and Safety Information Safety and Regulatory InformationLaser Safety Statement Recycling Ozone SafetyPower Saver Radio Frequency Emissions Replacing the Fitted Plug for UK Only Fax BrandingRinger Equivalence Number You should also know that Original SSLeay License Declaration of Conformity European CountriesOpenSSL License Approvals and CertificationsPage Special features Introduction Features SCX-8380ND Use USB flash memory devices Machine overview Front view Rear view Control panel overview Introducing the touch screen and useful buttons Status Understanding the Status LEDMenu map Main screen Admin Setting Machine Status Software overview Supplied software Windows Printer driver featuresSystem requirements Macintosh Operating system LinuxRequirements Free HDD space Setting up the network Setting up the hardwareGetting Started Press Admin Setting Installing the softwareConfiguring network protocol via the machine Supported operating systems Getting Started Starting the program Using the SetIP programInstalling the program Double click Application SetIP Setting the authentication password Altitude adjustmentMachines basic settings Setting the date and time Setting the default tray and paper Setting job timeoutUsing power saving feature Changing the default settings Click Machine Settings Changing the font settingClick Printer Setting Understanding the keyboard On the scanner glass Loading originals and print mediaLoading originals Dadf Selecting print media Specification on print media Type Size Dimensions Weighta Capacityb Guidelines for special print media Media sizes supported in each modeGuidelines for selecting and storing print media Media type Guidelines Transparencies To avoid damaging the machine, use only Changing the size of the paper in the paper tray Punched paper Loading paperLabel Envelope Tips on using the multi-purpose trayMulti-purpose tray Label Banner paper Setting the paper size and type Basic tab CopyingUnderstanding the Copy screen Advanced tab Copying originals Changing the settings for each copyChanging the size of originals Reducing or enlarging copies Copying on both sides of originals Duplex Selecting the type of originals Deciding the form of copy output Collated / StapleChanging the darkness Up or 4-up copying N-up Using special copy featuresID card copying Poster copying Booklet copying Clone copyingBook copying Press the Advanced tab Clone Copy Erasing edges Cover copyingTransparency copying Erasing background images Press the Image tab Erase Background Shifting marginsGray enhance copying Press the Image tab Margin Shift Understanding the Fax screen Faxing OptionalPreparing to fax Line port Micro filter DSL modem / Telephone line Sending a fax Setting the fax headerPress the Setup tab Fax Setup Machine ID & Fax No Sending a fax Automatic resending Delaying a fax transmissionSending a fax manually On Hook Dial Redialing the last number Receiving a fax Receiving manually in Telephone modeReceiving automatically in Answering Machine/ Fax mode Sending a priority fax Adjusting the document settings Setting up a fax phonebook Storing individual fax numbers Speed Dial No Setting up a fax phonebook using SyncThru Web ServicePress Machine Settings Fax Setup Fax Phone Book Storing Group fax numbers Group No Printing Deleting the polling document Using the polling optionStoring the originals for polling Polling a remote fax Creating Mailbox Using MailboxStoring originals in Mailbox Sending a fax in toll save time Printing a report after sending a faxFaxing to a remote Mailbox Adding documents to a reserved delay fax job Forwarding a received fax to other destination Press Fax Ending Sound Setting up the end fax toneSetting up receiving faxes in color Press Rx Color Printing Scan to Email ScanningUnderstanding the Scan screen Press Scan to Email, NetScan or Scan to Server NetScan Output tabScan to Server Registering local authorized users User authentication for network scanningRegister authorized network users Check the box next to From Field Security Options Setting up an e-mail accountScanning originals and sending through email Scan to Email Press Scan to Email Individual Storing email addressesEntering email addresses by the address book Group Preparation for network scanning Scanning originals and sending via NetScanEntering email addresses by the keyboard Scanning and sending via NetScan Preparation for scanning to SMB/FTP Select Duplex and Resolution in the Basic tabScanning originals and sending via SMB/ FTP Scan to Server Scanning and sending to SMB/FTP server Original Size Changing the scan feature settingsFeature Resolution dpi File Format Press Scan Scan to Email Or Scan to Server the Advanced tab Quality Scan PresetScan to Edge File Format Basic printing Canceling a print jobPrinting a document Understanding the USB screen Using USB flash memoryAbout USB memory Plugging in an USB memory device Scanning to an USB memory device Scan to USBScanning Machine senses and determines the size of the original Press USB Scan to USB the Output tab Scan Preset Press USB Scan to USB the Output tab Quality File Policy Printing from a USB memory deviceTo print a document from a USB memory device Admin Setting screen Machine SetupMachine Status screen General settings Browsing the machine’s status Adjustment Option Description Power SaverAdjusted here. Tray Confirmation Message is You set Within Job Offsetting to On, Copy Setup Fax Setup Ring Volume Speaker VolumeOption Description Junk Fax Setup Volume Clear Setting Network SetupAuthentication Press the Setup tab Authentication Optional Service Adjusting the color contrast Printing a report Monitoring the supplies life MaintenancePrinting a machine report Finding the serial number Sending the toner reorder notification Cleaning your machineChecking Stored Documents Toner cartridge storage Maintaining the toner cartridgeRedistributing toner Expected cartridge life Replacing the toner cartridge Replacing the imaging unit Expected cartridge life Maintenance Replacing the waste toner container Maintenance Parts Items Part Name Yield Average To access SyncThru Web Service Managing your machine from the website Tips for avoiding paper jams TroubleshootingClearing document jams Misfeed of exiting paper Roller misfeed Clearing paper jams Tray Troubleshooting Optional tray Optional high capacity feeder If the paper is not feeding properly, pull the paper out Paper inside the machine Fuser area Duplex unit area Stacker finisher Paper jam in front of finisher Understanding display messages Paper jam at exit of finisher Message Meaning Suggested solutions Did not supply Message Meaning Suggested solutions Xxx tonerInstalled. Install it Reinstall Switch is locked or Message Meaning Suggested solutions Motor does notMessage Meaning Suggested solutions Paper Jam at Another problem Install it in finisher Message Meaning Suggested solutions Sensor failureNot installed Admin Setting to Paper feeding problems Solving other problemsTouch screen problem Printing problems Condition Possible cause Suggested solutions Toner specks Printing quality problemsDropouts Toner smear Condition Suggested solutions White SpotsVertical lines Misformed Option through Printer Settings Utility or Condition Suggested solutions SkewCondition Suggested solutions Loose toner Curl or wave Copying problems Scanning problems Network Scan problems Fax problems optional Common Windows problems Common PostScript problems Common Linux problems Problem Possible Cause and Solution An I/O error is reported while scanning Common Macintosh problems Problem Suggested solutions Installing a memory module Installing accessoriesPrecautions to take when installing accessories Disconnect the power cord Activating the added memory in the PS printer properties Replacing the StaplerSelect the Samsung CLX-8380 Series PS printer Enabling Fax feature after installing the fax Option kit Specifications General specifications Printer specifications Copier specifications Scanner specifications Facsimile specifications optional Glossary ADF FDI Jpeg Pstn Index FDI USB Software section Contents Using Windows Postscript Driver Using Smart Panel Scanning with USB Installing Software for Local Printing Installing Printer SoftwareSelect Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click Next Select the components to be installed and click Next Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Select the components you want to reinstall and click Next Click OK in the Install From Disk window Installing mono printer driverRemoving Printer Software Installing Printer Software in Windows Printing to a file PRN Printing a DocumentSelect your printer driver from the Name drop-down list Select Printers and Faxes Select your printer driver icon Printer SettingsLayout Tab Layout Options Paper Tab Graphics Tab Color ModeAdvanced Options About Tab Extras TabPrinter Tab Using a Favorite Setting Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing Booklets Fitting Your Document to a Selected Paper Size Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document None Creating a Watermark Using WatermarksUsing an Existing Watermark Editing a Watermark Using a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page Overlay Using Windows PostScript Driver Advanced Printing Overview Direct Printing UtilityFrom the Direct Printing Utility window Check the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Double-clickPrinters and Faxes Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Working area Uninstalling Samsung SmarThru Office Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Using Onscreen Help File Windows Vista Understanding Smart Panel Troubleshooting GuideBuy Now Changing the Smart Panel Program Settings Opening the Troubleshooting GuideLaunch Job Monitor when the job is saved Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Uninstalling the Unified Linux Driver Click Uninstall Opening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Double-clickUnified Driver Configurator on Scanners Configuration Ports Configuration Configuring Printer Properties Printing from Applications Printing Files Scanning a DocumentClick Properties Using the Image Manager Adding Job Type Settings Tools Function Uninstalling software Installing SoftwareSelect Uninstall and click Uninstall For a USB-connected Setting Up the PrinterFor a Network-connected Click Add on the Printer List Changing Printer Settings Printing a Document Graphics Printer FeaturesPaper Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning with USB Setting scan information in Scan ManagerScanning Scanning with network Index Windows 17 true-type option Ver