Samsung CLX-8380 manual Solving other problems, Touch screen problem, Paper feeding problems

Solving other problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Touch screen problem

Condition		Suggested solutions
The touch screen	•	Adjusts the brightness of the touch screen.
does not show	•	Turn the machine off and turn it on again. If
anything.		the problem persists, please call for service.

Paper feeding problems

Condition		Suggested solutions
Paper is jammed	Clear the paper jam. (Page 12.3)
during printing.
Paper sticks	•	Ensure that there is not too much paper in the
together.		tray. The tray can hold up to 520 sheets of
		paper, depending on the thickness of the
		paper.
	•	Make sure that you are using the correct type
		of paper. (Page 4.3)
	•	Remove paper from the tray and flex or fan
		the paper.
	•	Humid conditions may cause some paper to
		stick together.
Multiple sheets of	•	Different types of paper may be stacked in the
paper do not		tray. Load paper of only one type, size, and
feed.		weight.
	•	If multiple sheets have caused a paper jam,
		clear the paper jam. (Page 12.3)
Paper does not	•	Remove any obstructions from inside the
feed into the		machine.
machine.	•	Paper has not been loaded correctly. Remove
		paper from the tray and reload it correctly.
	•	There is too much paper in the tray. Remove
		excess paper from the tray.
	•	The paper is too thick. Use only paper that
		meets the specifications required by the
		machine. (Page 4.3)
	•	If an original does not feed into the machine,
		the DADF rubber pad may require to be
		replaced. Contact a service representative.

Condition		Suggested solutions
The paper keeps	•	There is too much paper in the tray. Remove
jamming.		excess paper from the tray. If you are printing
		on special materials, use the multi-purpose
		tray.
	•	An incorrect type of paper is being used. Use
		only paper that meets the specifications
		required by the machine. (Page 4.3)
	•	There may be debris inside the machine.
		Open the front cover and remove the debris.
	•	If an original does not feed into the machine,
		the DADF rubber pad may need to be
		replaced. Contact a service representative.
Transparencies	Use only transparencies specifically designed
stick together in	for laser printers. Remove each transparency as
the paper exit.	it exits from the machine.
Envelopes skew	Ensure that the paper guides are against both
or fail to feed	sides of the envelopes.
correctly.

Printing problems

Condition		Possible cause	Suggested solutions
The	The machine is not		Check the power cord
machine	receiving power.		connections. Check the
does not			power switch and the power
print.			source.
	The machine is not		Select Samsung CLX-8380
	selected as the		Series PCL 6 or Samsung
	default printer.		CLX-8380 Series PS as your
			default printer in your
			Windows.
	Check the machine for the following:
	•	The side cover is not closed. Close the side cover.
	•	Paper is jammed. Clear the paper jam. (Page 12.3)
	•	No paper is loaded. Load paper. (Page 4.7)
	•	The toner cartridge or the imaging unit is not
		installed. Install the toner cartridge or imaging unit.
	If a system error occurs, contact your service
	representative.
	The connection cable		Disconnect the printer cable
	between the		and reconnect it.
	computer and the
	machine is not
	connected properly.

12.15 <Troubleshooting>