Troubleshooting, Tips for avoiding paper jams | Samsung CLX-8380

12 Troubleshooting

This chapter gives helpful information on what to do if you encounter a problem.

This chapter includes:

•Tips for avoiding paper jams

•Clearing document jams

•Clearing paper jams

•Understanding display messages

•Solving other problems

Tips for avoiding paper jams

By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 12.3.

•Follow the procedure on page 4.7. Ensure that the adjustable guides are positioned correctly.

•Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.

•Do not remove paper from the tray while your machine is printing.

•Flex, fan, and straighten paper before loading.

•Do not use creased, damp, or highly curled paper.

•Do not mix paper types in a tray.

•Use only recommended print media. (Page 4.9)

•Ensure that the recommended side of the print media is facing up in the tray, or facing down in the multi-purpose tray.

•If paper jams occur frequently when you print on A5/B5-sized paper:

Load the paper into the tray with the long edge facing the front of the tray. If load the paper this way, printing both sides of the paper (Duplex) is not supported.

Clearing document jams

When an original jams while passing through the DADF, the warming message appears on the display screen.

Caution

To avoid tearing the document, remove the jammed document gently and slowly.

Note

To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

1Remove any remaining pages from the DADF.

2Open the DADF cover.

3Gently remove the jammed paper from the DADF.

Note

If you see no paper in this area, refer to Roller misfeed. (Page 12.2)

4Close the DADF cover. Then reload the pages you removed, if any, in the DADF.

12.1 <Troubleshooting>

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Samsung CLX-8380 manual Troubleshooting, Tips for avoiding paper jams, Clearing document jams

Contents

Page Page Contents Faxing Optional Loading originals and print mediaCopying Scanning Basic printing Using USB flash memoryMachine status and advanced setup Troubleshooting Maintenance Glossary Index Ordering supplies and accessoriesInstalling accessories Specifications Finding more information About this user’s guide Laser Safety Statement Safety and Regulatory InformationImportant Precautions and Safety Information Radio Frequency Emissions Ozone SafetyPower Saver Recycling You should also know that Fax BrandingRinger Equivalence Number Replacing the Fitted Plug for UK Only Approvals and Certifications Declaration of Conformity European CountriesOpenSSL License Original SSLeay LicensePage Introduction Special features Use USB flash memory devices Features SCX-8380ND Front view Machine overview Rear view Control panel overview Introducing the touch screen and useful buttons Main screen Understanding the Status LEDMenu map Status Machine Status Admin Setting Supplied software Software overview Macintosh Printer driver featuresSystem requirements Windows Free HDD space LinuxRequirements Operating system Getting Started Setting up the hardwareSetting up the network Supported operating systems Installing the softwareConfiguring network protocol via the machine Press Admin Setting Getting Started Double click Application SetIP Using the SetIP programInstalling the program Starting the program Setting the date and time Altitude adjustmentMachines basic settings Setting the authentication password Changing the default settings Setting job timeoutUsing power saving feature Setting the default tray and paper Understanding the keyboard Changing the font settingClick Printer Setting Click Machine Settings Dadf Loading originals and print mediaLoading originals On the scanner glass Selecting print media Type Size Dimensions Weighta Capacityb Specification on print media Media type Guidelines Media sizes supported in each modeGuidelines for selecting and storing print media Guidelines for special print media Transparencies To avoid damaging the machine, use only Changing the size of the paper in the paper tray Label Loading paperPunched paper Label Banner paper Tips on using the multi-purpose trayMulti-purpose tray Envelope Setting the paper size and type Advanced tab CopyingUnderstanding the Copy screen Basic tab Changing the size of originals Changing the settings for each copyCopying originals Copying on both sides of originals Duplex Reducing or enlarging copies Changing the darkness Deciding the form of copy output Collated / StapleSelecting the type of originals Poster copying Using special copy featuresID card copying Up or 4-up copying N-up Press the Advanced tab Clone Copy Clone copyingBook copying Booklet copying Erasing background images Cover copyingTransparency copying Erasing edges Press the Image tab Margin Shift Shifting marginsGray enhance copying Press the Image tab Erase Background Line port Micro filter DSL modem / Telephone line Faxing OptionalPreparing to fax Understanding the Fax screen Sending a fax Setting the fax headerPress the Setup tab Fax Setup Machine ID & Fax No Sending a fax Redialing the last number Delaying a fax transmissionSending a fax manually On Hook Dial Automatic resending Sending a priority fax Receiving manually in Telephone modeReceiving automatically in Answering Machine/ Fax mode Receiving a fax Adjusting the document settings Setting up a fax phonebook Storing Group fax numbers Group No Setting up a fax phonebook using SyncThru Web ServicePress Machine Settings Fax Setup Fax Phone Book Storing individual fax numbers Speed Dial No Polling a remote fax Using the polling optionStoring the originals for polling Printing Deleting the polling document Storing originals in Mailbox Using MailboxCreating Mailbox Faxing to a remote Mailbox Printing a report after sending a faxSending a fax in toll save time Forwarding a received fax to other destination Adding documents to a reserved delay fax job Press Rx Color Printing Setting up the end fax toneSetting up receiving faxes in color Press Fax Ending Sound Press Scan to Email, NetScan or Scan to Server ScanningUnderstanding the Scan screen Scan to Email Scan to Server Output tabNetScan Register authorized network users User authentication for network scanningRegistering local authorized users Press Scan to Email Setting up an e-mail accountScanning originals and sending through email Scan to Email Check the box next to From Field Security Options Group Storing email addressesEntering email addresses by the address book Individual Scanning and sending via NetScan Scanning originals and sending via NetScanEntering email addresses by the keyboard Preparation for network scanning Scanning and sending to SMB/FTP server Select Duplex and Resolution in the Basic tabScanning originals and sending via SMB/ FTP Scan to Server Preparation for scanning to SMB/FTP Press Scan Scan to Email Or Scan to Server the Advanced tab Changing the scan feature settingsFeature Resolution dpi File Format Original Size File Format Scan PresetScan to Edge Quality Printing a document Canceling a print jobBasic printing Plugging in an USB memory device Using USB flash memoryAbout USB memory Understanding the USB screen Scanning Scan to USBScanning to an USB memory device Machine senses and determines the size of the original Press USB Scan to USB the Output tab Quality Press USB Scan to USB the Output tab Scan Preset To print a document from a USB memory device Printing from a USB memory deviceFile Policy Machine Status screen Machine SetupAdmin Setting screen Browsing the machine’s status General settings You set Within Job Offsetting to On, Option Description Power SaverAdjusted here. Tray Confirmation Message is Adjustment Fax Setup Copy Setup Volume Speaker VolumeOption Description Junk Fax Setup Ring Volume Press the Setup tab Authentication Network SetupAuthentication Clear Setting Optional Service Adjusting the color contrast Printing a report Finding the serial number MaintenancePrinting a machine report Monitoring the supplies life Checking Stored Documents Cleaning your machineSending the toner reorder notification Expected cartridge life Maintaining the toner cartridgeRedistributing toner Toner cartridge storage Replacing the toner cartridge Expected cartridge life Replacing the imaging unit Maintenance Replacing the waste toner container Items Part Name Yield Average Maintenance Parts Managing your machine from the website To access SyncThru Web Service Clearing document jams TroubleshootingTips for avoiding paper jams Roller misfeed Misfeed of exiting paper Tray Clearing paper jams Troubleshooting Optional tray Optional high capacity feeder If the paper is not feeding properly, pull the paper out Paper inside the machine Duplex unit area Fuser area Paper jam in front of finisher Stacker finisher Paper jam at exit of finisher Understanding display messages Reinstall Message Meaning Suggested solutions Xxx tonerInstalled. Install it Message Meaning Suggested solutions Did not supply Another problem Message Meaning Suggested solutions Motor does notMessage Meaning Suggested solutions Paper Jam at Switch is locked or Admin Setting to Message Meaning Suggested solutions Sensor failureNot installed Install it in finisher Printing problems Solving other problemsTouch screen problem Paper feeding problems Condition Possible cause Suggested solutions Dropouts Printing quality problemsToner specks Misformed Condition Suggested solutions White SpotsVertical lines Toner smear Curl or wave Condition Suggested solutions SkewCondition Suggested solutions Loose toner Option through Printer Settings Utility or Scanning problems Copying problems Fax problems optional Network Scan problems Common PostScript problems Common Windows problems Problem Possible Cause and Solution Common Linux problems An I/O error is reported while scanning Problem Suggested solutions Common Macintosh problems Disconnect the power cord Installing accessoriesPrecautions to take when installing accessories Installing a memory module Select the Samsung CLX-8380 Series PS printer Replacing the StaplerActivating the added memory in the PS printer properties Enabling Fax feature after installing the fax Option kit General specifications Specifications Copier specifications Printer specifications Facsimile specifications optional Scanner specifications ADF Glossary FDI Jpeg Pstn Index FDI USB Software section Contents Using Windows Postscript Driver Using Smart Panel Scanning with USB Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Custom Installation Select the components to be installed and click Next Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Select the components you want to reinstall and click Next Reinstalling Printer Software Removing Printer Software Installing mono printer driverClick OK in the Install From Disk window Installing Printer Software in Windows Select your printer driver from the Name drop-down list Printing a DocumentPrinting to a file PRN Layout Options Printer SettingsLayout Tab Select Printers and Faxes Select your printer driver icon Paper Tab Advanced Options Color ModeGraphics Tab Printer Tab Extras TabAbout Tab Using Help Using a Favorite Setting Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced Printing Printing Booklets Printing Posters None Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Editing a Watermark Using WatermarksUsing an Existing Watermark Creating a Watermark Creating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page Overlay Advanced Using Windows PostScript Driver From the Direct Printing Utility window Overview Direct Printing UtilityPrinting Double-clickPrinters and Faxes Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer box Using Samsung SmarThru Office Scanning Using Samsung SmarThru Office Working area Using Onscreen Help File Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Uninstalling Samsung SmarThru Office Windows Vista Buy Now Troubleshooting GuideUnderstanding Smart Panel Launch Job Monitor when the job is saved Opening the Troubleshooting GuideChanging the Smart Panel Program Settings Getting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Click Uninstall Uninstalling the Unified Linux Driver Double-clickUnified Driver Configurator on Using the Unified Driver ConfiguratorPrinters Configuration Opening the Unified Driver Configurator Ports Configuration Scanners Configuration Printing from Applications Configuring Printer Properties Click Properties Scanning a DocumentPrinting Files Adding Job Type Settings Using the Image Manager Tools Function Select Uninstall and click Uninstall Installing SoftwareUninstalling software Click Add on the Printer List Setting Up the PrinterFor a Network-connected For a USB-connected Printing a Document Changing Printer Settings Paper Printer FeaturesGraphics Duplex Printing Printing Multiple Pages on One Sheet of Paper Scanning with network Setting scan information in Scan ManagerScanning Scanning with USB Index Windows 17 true-type option Ver