Samsung CLX-8380 manual Copying problems, Scanning problems

Copying problems

Condition		Suggested solutions
Copies are too light	Use Light and Dark arrows to darken or
or too dark.	lighten the backgrounds of copies.
Smears, lines,	•	If the defects are on the original, press Light
marks, or spots		and Dark arrows to lighten the background
appears on copies.		of your copies.
	•	If there are no defects on the original, clean
		the scan unit. (Page 11.2)
Copy image is	•	Ensure that the original is face down on the
skewed.		scanner glass or face up in the DADF.
	•	Check that the copy paper is loaded
		correctly.
Blank copies print	Ensure that the original is face down on the
out.	scanner glass or face up in the DADF.
Image rubs off the	•	Replace the paper in the tray with paper
copy easily.		from a new package.
	•	In high humidity areas, do not leave paper in
		the machine for extended periods of time.
Frequent copy	•	Fan the stack of paper, then turn it over in
paper jams occur.		the tray. Replace the paper in the tray with a
		fresh supply. Check/adjust the paper guides,
		if necessary.
	•	Ensure that the paper is the proper paper
		weight. 75 g/m2 (20 lb bond) paper is
		recommended.
	•	Check for copy paper or pieces of copy
		paper remaining in the machine after a
		paper jam has been cleared.
Toner cartridge	•	Your originals may contain pictures, solids,
produces fewer		or heavy lines. For example, your originals
copies than		may be forms, newsletters, books, or other
expected before		documents that use more toner.
running out of	•	The machine may be turned on and off
toner.		frequently.
	•	The scanner lid may be left open while
		copies are being made.

Scanning problems

Condition		Suggested solutions
The scanner does	•	Make sure that you place the original to be
not work.		scanned face down on the scanner glass, or
		face up in the DADF.
	•	There may not be enough available memory
		to hold the document you want to scan. Try
		the Prescan function to see if that works. Try
		lowering the scan resolution rate.
	•	Check that the printer cable is connected
		properly.
	•	Make sure that the printer cable is not
		defective. Switch the cable with a known
		good cable. If necessary, replace the cable.
	•	Check that the scanner is configured
		correctly. Check scan setting in the SmarThru
		Configuration or the application you want to
		use to make certain that the scanner job is
		being sent to the correct port.
The unit scans	•	Check if the machine is printing received
very slowly.		data. If so, scan the document after the
		received data has been printed.
	•	Graphics are scanned more slowly than text.
	•	Communication speed slows in scan mode
		because of the large amount of memory
		required to analyze and reproduce the
		scanned image. Set your computer to the
		ECP printer mode through BIOS setting. It
		will help to increase the speed. For details
		about how to set BIOS, refer to your
		computer user’s guide.

12.20 <Troubleshooting>