12.21 <

Troubleshooting>
Network Scan problems
Message appears
on your computer
screen:
• “Device can't be
set to the H/W
mode you want.”
• “Port is being
used by another
program.”
•“Port is
Disabled.”
• “Scanner is busy
receiving or
printing data.
When the
current job is
completed, try
again.”
• “Invalid handle.”
• “Scanning has
failed.”
• There may be a copying or printing job in
progress. Try your job again when that job is
finished, try your job again.
• The selected port is currently being used.
Restart your computer and try again.
• The printer cable may be improperly
connected or the power may be off.
• The scanner driver is not installed or the
operating environment is not set up properly.
• Ensure that the machine is properly
connected and the power is on, then restart
your computer.
• The USB cable may be improperly connected
or the power may be off.
Condition Suggested solutions
I cannot find a
scanned image
file.
You can check the destination for the scanned file
on the Advanced page in the Network Scan
program’s Properties screen.
I cannot find the
scanned image
file after
scanning.
• Check if the scanned file is on your computer.
• Check Send image immediately to the
specified folder using an associated default
application on the Advanced page in the
Properties screen of the Network Scan
program to open the scanned image
immediately after scanning.
I forgot my ID. Check your ID in the Server page in the
Properties screen of the Network Scan program.
I cannot view
the Help file.
To view the Help file, you need to have Internet
Explorer 4 service pack 2 or above.
I cannot use the
Samsung
Network Scan
Manager
Check your operating system. Supported
operating systems are Windows 2000/XP/2003/
Vista.
Condition Suggested solutions Fax problems (optional)
Condition Suggested solutions
The machine is not
working, there is no
display and the
buttons are not
working.
• Unplug the power cord and plug it in again.
• Ensure that there is power being supplied to
the electrical outlet.
No dial tone
sounds.
• Check that the phone line is properly
connected.
• Check that the phone socket on the wall is
working by plugging in another phone.
The numbers
stored in memory
do not dial
correctly.
Make sure that the numbers are stored in
memory correctly. Print a Fax Phone Book.
(Page6 .6)
The original does
not feed into the
machine.
• Make sure that the paper is not wrinkled and
you are inserting it in correctly. Check that
the original is the right size, not too thick or
thin.
• Make sure that the DADF is firmly closed.
• The DADF rubber pad may need to be
replaced. Contact a service representative.
Faxes are not
received
automatically.
• The receiving mode should be set to Fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error
message. If it does, clear the problem.
The machine does
not send.
• Make sure that the original is loaded in the
DADF or on the scanner glass.
• Check the fax machine you are sending to,
to see if it can receive your fax.
The incoming fax
has blank spaces
or is of poor quality.
• The fax machine sending you the fax may be
faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge, referring to page11.4.
Stretched words
appear on an
incoming fax.
The fax machine sending the fax had a
temporary document jam.
There are lines on
the originals you
sent.
Check your scan unit for marks and clean it.
(Page11.2)
The machine dials
a number, but the
connection with the
other fax machine
fails.
The other fax machine may be turned off, out
of paper, or cannot answer incoming calls.
Speak with the other machine operator and ask
her/him to solve out the problem.