Starting the Dell Diagnostics From the Drivers and Utilities CD

1Insert the Drivers and Utilities CD.

2Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.

4Select the Boot from CD-ROM option from the menu that appears and press <Enter>.

5Type 1 to start the menu and press <Enter> to proceed.

6Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

7When the Dell Diagnostics Main Menu appears, select the test that you want to run.

Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option

Function

 

 

Express Test

Performs a quick test of devices. The test typically takes

 

10 to 20 minutes and requires no interaction on your

 

part. Run Express Test first to increase the possibility of

 

tracing the problem quickly.

 

 

Extended Test

Performs a thorough check of devices. The test typically

 

takes 1 hour or more and requires you to answer

 

questions periodically

 

 

Custom Test

Tests a specific device. You can customize the tests you

 

want to run.

 

 

Symptom Tree

Lists the most common symptoms encountered and

 

allows you to select a test based on the symptom of the

 

problem you are having.

 

 

2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

Quick Reference Guide

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Dell NH424 manual Option Function