Solving Problems
Notebook System Software
Notebook System Software (NSS) is a utility that provides critical updates for your operating system. Install the Notebook System Software program to gain support for Dell
NOTICE: NSS is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock, D/Port, and D/View devices.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
E N S U R E T H A T T H E AC A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding
E N D T H E P R O G R A M —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
Quick Reference Guide
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