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Dell R820 Troubleshooting Your System, Using System Diagnostics, Jumpers And Connectors

Models: R820

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Removing The Control-Panel Assembly	98
Installing The Control-Panel Assembly	99
System Board	99
Removing The System Board	99
Installing The System Board	101
4 Troubleshooting Your System	103
Safety First—For You And Your System	103
Troubleshooting System Startup Failure	103
Troubleshooting External Connections	103
Troubleshooting The Video Subsystem	103
Troubleshooting A USB Device	103
Troubleshooting A Serial I/O Device	104
Troubleshooting A NIC	104
Troubleshooting A Wet System	105
Troubleshooting A Damaged System	105
Troubleshooting The System Battery	106
Troubleshooting Power Supplies	106
Troubleshooting Cooling Problems	106
Troubleshooting Cooling Fans	107
Troubleshooting System Memory	107
Troubleshooting An Internal USB Key	108
Troubleshooting An SD Card	108
Troubleshooting An Optical Drive	109
Troubleshooting A Tape Backup Unit	109
Troubleshooting A Hard Drive	110
Troubleshooting A Storage Controller	110
Troubleshooting Expansion Cards	111
Troubleshooting Processors	112
5 Using System Diagnostics	113
Dell Online Diagnostics	113
Dell Embedded System Diagnostics	113
When To Use The Embedded System Diagnostics	113
Running The Embedded System Diagnostics	113
System Diagnostic Controls	114
6 Jumpers And Connectors	115

System Board Jumper Settings	115
System Board Connectors	116
Disabling A Forgotten Password	118

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Dell R820 Troubleshooting Your System, Using System Diagnostics, Jumpers And Connectors, System Board Jumper Settings

Contents

Dell PowerEdge R820 Owners Manual Regulatory Model E21S Series Regulatory Type E21S001Notes, Cautions, and Warnings 2013 Dell Inc. All Rights ReservedContents 2 Using The System Setup And Boot Manager1 About Your System 3 Installing System Components General Memory Module Installation GuidelinesInstalling Memory Modules Installing The Power Supply Blank Installing the Internal Dual SD ModuleInstalling The Integrated Storage Controller Card Installing The Hard-Drive Backplane6 Jumpers And Connectors 4 Troubleshooting Your System5 Using System Diagnostics System Board Jumper SettingsViewing LCD Messages System Error MessagesLCD Messages Removing LCD MessagesPage Front-Panel Features And Indicators About Your SystemLCD Panel Features Setup Menu Home ScreenView Menu Hard-Drive Indicator Patterns 1. hard-drive activity indicator green2. hard-drive status indicator green and amber Drive rebuilding Back-Panel Features And IndicatorsFigure 4. Back-Panel Features and Indicators Rebuild abortedNIC Indicator Codes Figure 5. NIC IndicatorNOTE The port is available for use only if the iDRAC7 Power Indicator Codes 1. AC power supply status indicator/handle1. DC power supply status indicator Other Information You May Need Using The System Setup And Boot Manager Choosing The System Boot ModeEntering System Setup Responding To Error MessagesUsing The System Setup Navigation Keys System BIOS Screen System Setup OptionsSystem Setup Main Screen System Information ScreenSystem BIOS Version Displays the BIOS version installed on the system Memory Settings ScreenProcessor Settings Screen System Service Tag Displays the system Service TagDisplays the bus speed of the processors SATA Settings Screen Boot Settings ScreenIntegrated Devices Screen Serial Communications Screen System Profile Settings Screen System Security Screen System And Setup Password Features Miscellaneous SettingsAssigning A System And/Or Setup Password Deleting Or Changing An Existing System And/Or Setup PasswordUsing Your System Password To Secure Your System Operating With A Setup Password EnabledEntering The UEFI Boot Manager Using The Boot Manager Navigation KeysBoot Manager Screen Embedded System Management iDRAC Settings UtilityEntering The iDRAC Settings Utility UEFI Boot MenuChanging The Thermal Settings 4. Click Back → Finish → YesPage Front Bezel Optional Installing System ComponentsRecommended Tools Removing The Front BezelInstalling The Front Bezel Opening And Closing The SystemOpening The System Inside The System Closing The Systemcooling-fan assembly Processor Expansion Module Removing the Processor Expansion Module7. Close the system Installing The Processor Expansion Module Cooling Shroud Removing The Cooling ShroudInstalling The Cooling Shroud System MemoryFigure 15. Memory Socket Locations on the System Board channel 0 slots A1, A5, and A9 Memory channels are organized as followsFigure 16. Memory Socket Locations on the PEM channel 3 slots C4, C8, andC12General Memory Module Installation Guidelines Mode-Specific GuidelinesMemory Optimized Independent Channel Mode Sample Memory ConfigurationsAdvanced ECC Lockstep Memory SparingTable 1. Memory Configurations - Two Processor System Capacity inTable 2. Memory Configurations - Four Processor Number of Removing Memory ModulesDIMM Size in Organization andPage Installing Memory Modules Hard DrivesRemoving A Hot-Swap Hard Drive Installing A 2.5 Inch Hard-Drive BlankRemoving A 2.5 Inch Hard-Drive Blank Figure 18. Removing and Installing a 2.5 Inch Hard-Drive BlankInstalling A Hot-Swap Hard Drive Removing A Hard Drive From A Hard-Drive Carrier Installing A Hard Drive Into A Hard-Drive Carrier Optical Drive OptionalRemoving The Optical Drive Installing The Optical Drive Cooling FansRemoving A Cooling Fan Installing The Cooling Fan Removing The Cooling-Fan AssemblyCAUTION Do not operate the system without the cooling-fan assembly Installing The Cooling-Fan Assembly Internal USB Memory Key OptionalReplacing The Internal USB Key Expansion Cards Installation Guidelines Expansion Cards And Expansion-Card RisersCard Type Removing An Expansion Card From An Expansion-Card Riser 1 OrCard Priority Form Factor8. Replace the expansion-card riser in the chassis 1. expansion card 2. expansion-card riser 3. expansion-card holder 4. groovesInstalling An Expansion Card Into The Expansion-Card Riser 1 Or Removing An Expansion Card From The Expansion-Card RiserPage Installing An Expansion Card Into The Expansion-Card Riser Removing Expansion-Card Risers Figure 30. Removing and Installing the Expansion Card Riserriser guide-back right Figure 31. Connectors on the Expansion-Card Riserriser guide-front riser guide-back left3. expansion-card connector slot 5. connector1. expansion-card connector slot 2. expansion-card connector slot 4. riser guide-back bottom 5. connector 6. riser guide-front bottomInstalling Expansion-Card Risers SD vFlash CardInternal Dual SD Module Replacing An SD vFlash CardRemoving The Internal Dual SD Module Installing the Internal Dual SD Module dual SD module connectorIntegrated Storage Controller Card Installing An Internal SD CardInternal SD Card Removing An Internal SD CardRemoving The Integrated Storage Controller Card Figure 38. Removing the SAS Cable Connectorstorage-controller card 1. storage-controller card 2. SAS connectorsFigure 40. Connectors on the Integrated Storage Controller Card cablesInstalling The Integrated Storage Controller Card Network Daughter CardRemoving The Network Daughter Card Figure 42. Removing and Installing the PCH ShroudInstalling The Network Daughter Card ProcessorsRemoving The Processor 1. heat sink 2. retention sockets 3. retention screws 4. processor close-lock symbol Installing The Processor Figure 46. Removing and Installing a ProcessorPower Supplies Hot Spare FeatureRemoving An AC Power Supply Kit Contents Installing An AC Power SupplyWiring Instructions For A DC Power Supply Input RequirementsRequired Wires Assembling And Connecting The Safety Ground Wirespring washer Assembling The DC Input Power Wires Removing A DC Power Supply Installing A DC Power SupplyFigure 50. Removing and Installing a DC Power Supply Removing The Power Supply Blank Installing The Power Supply BlankFigure 51. Removing and Installing the Power Supply Blank System Battery Replacing The System BatteryHard-Drive Backplane Removing The Hard-Drive Backplaneconnectors 1. SAS A connector 2. power connectorFigure 54. Connector Diagram-2.5 Inch x8 Hard-Drive Backplane hooksFigure 55. Cabling Diagram-2.5 Inch x8 Hard-Drive Backplane hard-drive backplanecable retention bracket Figure 56. Cabling Diagram-Dual 2.5 Inch x8 Hard-Drive Backplane hooks Figure 58. Connector Diagram-2.5 Inch x4 PCIe SSD Backplaneconnectors release tab2.5 inch x4 PCIe SSD backplane PCIe SSD C connectorPCIe SSD B connector 2.5 inch x8 hard drive backplanehooks connectorsFigure 61. Connector Diagram- 2.5 Inch x16 Hard-Drive Backplane securing slotsInstalling The Hard-Drive Backplane power connectorControl Panel Assembly Removing The Control-Panel AssemblyInstalling The Control-Panel Assembly System BoardRemoving The System Board 2. If installed, remove the front bezel 3. Open the system Installing The System Board 6. Route the power/data cables along the chassis wall 7. Close the system 8. If applicable, install the front bezelk cooling shroud/processor expansion module Troubleshooting System Startup Failure Troubleshooting Your SystemSafety First-For You And Your System Troubleshooting External ConnectionsTroubleshooting A Serial I/O Device Troubleshooting A NICTroubleshooting A Wet System Troubleshooting A Damaged SystemTroubleshooting The System Battery Troubleshooting Power SuppliesTroubleshooting Cooling Problems Troubleshooting Cooling Fans Troubleshooting System MemoryTroubleshooting An Internal USB Key Troubleshooting An SD CardTroubleshooting An Optical Drive Troubleshooting A Tape Backup UnitTroubleshooting A Hard Drive Troubleshooting A Storage ControllerTroubleshooting Expansion Cards Troubleshooting Processors Dell Embedded System Diagnostics Using System DiagnosticsDell Online Diagnostics When To Use The Embedded System DiagnosticsSystem Diagnostic Controls Jumpers And Connectors System Board Jumper SettingsSystem Board Connectors Figure 66. System Board ConnectorsConnector Processor expansion module power connectorsDescription Disabling A Forgotten Password Technical Specifications Two or four Intel Xeon processor E5-4600 product family2 GB single-rank, 4 GB single- and dual-rank, 8 GB Back ConnectorsDrives FrontVideo Expanded Operating TemperatureTemperature EnvironmentalStorage Temperature Limits 200 Å/month as defined by AHSRAE TC9.9 Page LCD Messages System Error MessagesSystem Messages Viewing LCD MessagesMessage Information See Getting Help Message InformationReview the technical specifications for supported processor types Check system and operating system logs for exceptions. If noCPU number machine check error detected. Power cycle system The storage name cable is not connected, or is improperly Fan number RPM is less than the lower warning thresholdFan number RPM is less than the lower critical threshold Storage name cable or interconnect failure. Check connectionlocation The memory module has encountered an uncorrectable error. Systemlocation Error Code locationA bus fatal error was detected on a component at slot number HelpA PCI parity error was detected on a component at slot number A bus time-out was detected on a component at slot numbersee Getting Help Getting HelpThe controller detected that the drive was removed The power supply may operate, however power supply monitoring is Getting Helpsee Getting Help The system may power down or operate in a performance degraded Check input power. Reinstall the power supply. If the issue persistsThe current power operational mode is non-redundant because of a The system performance degraded because the user-defined powerAn error was reported during a SD card read or write See Getting HelpClose the chassis and verify hardware inventory. Check system logs Page Diagnostic Messages Warning MessagesAlert Messages Page Getting Help Contacting Dell