Troubleshooting Your System, Using System Diagnostics | Dell R820

Removing The Control-Panel Assembly	98
Installing The Control-Panel Assembly	99
System Board	99
Removing The System Board	99
Installing The System Board	101
4 Troubleshooting Your System	103
Safety First—For You And Your System	103
Troubleshooting System Startup Failure	103
Troubleshooting External Connections	103
Troubleshooting The Video Subsystem	103
Troubleshooting A USB Device	103
Troubleshooting A Serial I/O Device	104
Troubleshooting A NIC	104
Troubleshooting A Wet System	105
Troubleshooting A Damaged System	105
Troubleshooting The System Battery	106
Troubleshooting Power Supplies	106
Troubleshooting Cooling Problems	106
Troubleshooting Cooling Fans	107
Troubleshooting System Memory	107
Troubleshooting An Internal USB Key	108
Troubleshooting An SD Card	108
Troubleshooting An Optical Drive	109
Troubleshooting A Tape Backup Unit	109
Troubleshooting A Hard Drive	110
Troubleshooting A Storage Controller	110
Troubleshooting Expansion Cards	111
Troubleshooting Processors	112
5 Using System Diagnostics	113
Dell Online Diagnostics	113
Dell Embedded System Diagnostics	113
When To Use The Embedded System Diagnostics	113
Running The Embedded System Diagnostics	113
System Diagnostic Controls	114
6 Jumpers And Connectors	115

System Board Jumper Settings	115
System Board Connectors	116
Disabling A Forgotten Password	118

Image 6

Dell R820 owner manual Troubleshooting Your System, Using System Diagnostics, Jumpers And Connectors

Contents

Regulatory Model E21S Series Regulatory Type E21S001 Dell Inc. All Rights Reserved Contents Installing System Components General Memory Module Installation GuidelinesInstalling Memory Modules Installing The Hard-Drive Backplane Installing The Integrated Storage Controller CardInstalling The Power Supply Blank Internal USB Memory Key Optional Troubleshooting Your System Using System DiagnosticsJumpers And Connectors Technical Specifications System MessagesGetting Help Page Front-Panel Features And Indicators Indicator, Button, or Icon Description Connector LCD Panel Features Setup Menu Home ScreenView Menu Hard-Drive Indicator Patterns Seconds Back-Panel Features And IndicatorsSteady green Drive online Blinks green three PCIe expansion card slots Link indicator Activity indicator NIC Indicator CodesPower supply PSU2 Or 1100 W When available System identification button AC power supply status indicator/handle Power Indicator CodesGreen Link indicator is DC power supply status indicator Other Information You May Need F10 Choosing The System Boot ModeKeystroke Description F11 F12 Entering System Setup Responding To Error MessagesUsing The System Setup Navigation Keys System Bios Screen System Setup OptionsSystem Setup Main Screen System Information Screen Memory Settings Screen Processor Settings Screen Execute Disable Option is set to EnabledPrefetcher option is set to Enabled Execute Disable option is set to Enabled Sata Settings Screen Boot Settings ScreenIntegrated Devices Screen Serial Communications Screen System Profile Settings Screen System Security Screen System And Setup Password Features Miscellaneous Settings Assigning a System And/Or Setup Password Using Your System Password To Secure Your System Operating With a Setup Password Enabled Boot Manager Screen Entering The Uefi Boot ManagerUsing The Boot Manager Navigation Keys Exits the Boot Manager and proceeds with system boot IDRAC Settings Utility Entering The iDRAC Settings UtilityEmbedded System Management Changing The Thermal Settings IDRAC Settings screen is displayedPage Recommended Tools Front Bezel OptionalRemoving The Front Bezel Opening The System Installing The Front BezelOpening And Closing The System Release latch Keylock Front bezel Locking hook Inside The System Closing The SystemSystem cover Latch Latch release lock Cable securing bracket Cooling-fan assemblyHeat sink for processor QPI connectors DIMMs Processor Expansion Module Removing the Processor Expansion ModuleHeat sink for processor DIMMs Processor expansion module Removing and Installing the Processor Expansion Module Installing The Processor Expansion Module Filler bracket Standoffs TabsNotches Cooling Shroud Removing The Cooling ShroudCooling shroud Touch points Installing The Cooling Shroud System Memory Memory Socket Locations on the System Board Memory channels are organized as follows Processor General Memory Module Installation Guidelines Mode-Specific Guidelines1066 Sample Memory Configurations Advanced ECC Lockstep 2R x8, 1333 MT/s 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, A2, B1, B21R x8, 1600 MT/s 1R x8, 1333 MT/s 2R x8, 1600 MT/s 2R x8, 1333 MT/s 2R x4, 1600 MT/s 192 2R x4, 1333 MT/s2R x4, 1600 MT/s B3, B4, B5, B6 256 2R x4, 1333 MT/s 384 2R x4, 1333 MT/s 768 4R x4, 1333 MT/s Removing Memory Modules256 2R x4, 1333 MT/s 1024 4R x4, 1066 MT/sPage Installing Memory Modules Hard Drives Removing a Hot-Swap Hard Drive Installing a 2.5 Inch Hard-Drive BlankRemoving a 2.5 Inch Hard-Drive Blank Hard-drive blank Release button Installing a Hot-Swap Hard Drive Release button Hard drive Hard-drive carrier handle Removing a Hard Drive From a Hard-Drive Carrier Hard-drive carrier Hard drive Screws Installing a Hard Drive Into a Hard-Drive Carrier Optical Drive OptionalRemoving The Optical Drive Cooling Fans Installing The Optical DriveOptical drive Power and data cable Release tab Your system supports hot-swappable cooling fans Removing and Installing a Cooling Fan Removing a Cooling Fan Installing The Cooling Fan Removing The Cooling-Fan Assembly Internal USB Memory Key Optional Installing The Cooling-Fan AssemblyCooling-fan assembly Guide pins Cooling fans Replacing The Internal USB Key Expansion Cards And Expansion-Card Risers Expansion Cards Installation GuidelinesUSB memory key connector Riser PCIe Slot Removing An Expansion Card From An Expansion-Card Riser 1 Or Full Height Pcie Extender Adapter SSD Expansion-card riser Expansion card Expansion-card connector Expansion-card holderPage Removing An Expansion Card From The Expansion-Card Riser Page Installing An Expansion Card Into The Expansion-Card Riser Grooves Expansion-card holder Tab Expansion card Removing and Installing the Expansion Card Riser Removing Expansion-Card Risers Touch points Connector Expansion-card riser Expansion-card connector slotRiser guide-back right Riser guide-back left Connector Riser guide-front Installing Expansion-Card Risers SD vFlash CardRiser guide-front top Internal Dual SD Module Replacing An SD vFlash CardRemoving The Internal Dual SD Module Installing the Internal Dual SD Module Blue pull tabSD card Retention tab Dual SD module Integrated Storage Controller Card Installing An Internal SD CardInternal SD Card Removing An Internal SD Card Removing the SAS Cable Connector Removing The Integrated Storage Controller Card Storage-controller card SAS connectors Storage-controller card Cables Expansion-card latchRiser card Installing The Integrated Storage Controller Card Network Daughter CardCable securing bracket Cable securing guide SAS cables Removing The Network Daughter Card Screws PCH shroud Processors Installing The Network Daughter CardUse the following procedure when Captive screws Touch point Removing The Processor Removing and Installing the Processor Heat Sink Close-lock symbol Processor Shield Opening and Closing Lever Sequence Installing The Processor Processor shield Power Supplies Hot Spare Feature Removing An AC Power Supply Connector Power supply Release latch Power supply handle Installing An AC Power Supply Wiring Instructions For a DC Power SupplySupply voltage -48-60 V DC Current consumption 32 a maximum Safety ground wire Grounding post #6-32 nut Locking washer DC power socket Wire -48 Rubber cap Wire RTN Captive screws DC power connector Connector Release latch Power supply Removing a DC Power SupplyInstalling a DC Power Supply Power supply status indicator Removing The Power Supply Blank Installing The Power Supply BlankPower supply blank System Battery Replacing The System Battery Hard-Drive Backplane Removing The Hard-Drive Backplane SAS a connector Power connector Hooks Release tab Securing slots Signal connector SAS B connector SAS B connector Signal connector Hard-drive backplane SAS a connector Cabling Diagram-Dual 2.5 Inch x8 Hard-Drive Backplane Connector Diagram-2.5 Inch x4 PCIe SSD Backplane PCIe SSD backplane PCIe SSD a connector Signal connector PCIe SSD D connectorPerc card SAS B connector System board Signal connector Securing slots Connectors Release tabs Hooks Installing The Hard-Drive Backplane Cable retention bracket Power connector Control Panel Assembly Removing The Control-Panel AssemblyControl-panel connector cable Captive screws Removing The System Board Installing The Control-Panel AssemblySystem Board Information tag TabsPage Installing The System Board System board System-board holder Thumb screwPage Troubleshooting External Connections Troubleshooting The Video SubsystemTroubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting Cooling Problems Troubleshooting The System BatteryTroubleshooting Power Supplies 106 Troubleshooting Cooling Fans Troubleshooting System Memory Troubleshooting An Internal USB Key Troubleshooting An SD Card Troubleshooting An Optical Drive Troubleshooting a Tape Backup Unit Troubleshooting a Hard Drive Troubleshooting a Storage Controller Troubleshooting Expansion Cards Troubleshooting Processors Dell Online Diagnostics Dell Embedded System Diagnostics When To Use The Embedded System DiagnosticsRunning The Embedded System Diagnostics System Diagnostic Controls Least one event description is recorded114 System Board Jumper Settings Jumper Setting Description System Board Connectors Connector Description Optical drive Sata connector Riser 1 connectorBattery connector Front Panel USB connector Disabling a Forgotten Password Expansion slots using riser card Expansion BusMemory Front Connectors BackDrives Internal Expanded Operating Temperature Environmental TemperatureVideo Maximum Vibration EnvironmentalRelative Humidity Maximum Shock Gaseous Contamination 124 Viewing LCD Messages System Error MessagesLCD Messages Removing LCD Messages Details Error CodeAMP0302 Message Action BAT0017 Message ASR0003 MessageBAT0002 Message CPU0000 Message CPU0204 Message CPU0010 MessageCPU0023 Message CPU0700 Message CPU0702 Message CPU0703 MessageCPU0704 Message FAN0000 Message If the issue persists, see Getting HelpAction Reinstall or reconnect the hardware HWC2003 Message Details Fan operating speed is out of range Action MEM0007 Message MEM0000 MessageMEM0001 Message MEM0701 Message PCI1302 Message MEM1208 MessageMEM8000 Message PCI1304 Message PCI1348 Message PCI1320 MessagePCI1342 Message PCI1360 Message PSU0001 Message PST0128 MessagePST0129 Message PSU0002 Message PSU0031 Message PSU0006 MessagePSU0016 Message PSU0032 Message PSU0036 Message PSU0034 MessagePSU0035 Message PSU0037 Message Configuration and power consumption PSU1201 Message Power supply redundancy is lost DetailsSystem power inventory change System power consumption RFM2001 Message RFM1014 MessageRFM1201 Message RFM2002 Message Power. If problem persists call support SEL0006 Message All event logging is disabled DetailsAppear if the user disabled event logging Security may be compromised Failures Issues persists, contact supportFailed TMP0121 Message Reinstall system cables Diagnostic MessagesReview system logs for power supply exceptions Alert Messages 142 Getting Help Contacting Dell