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Dell R820 Viewing LCD Messages, Removing LCD Messages, System Error Messages, Alert Messages

Models: R820

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7 Technical Specifications	119
8 System Messages	125
LCD Messages	125
Viewing LCD Messages	125
Removing LCD Messages	125
System Error Messages	125
Warning Messages	141
Diagnostic Messages	141
Alert Messages	141
9 Getting Help	143
Contacting Dell	143

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Dell R820 Viewing LCD Messages, Removing LCD Messages, System Error Messages, Warning Messages, Alert Messages

Contents

Regulatory Model E21S Series Regulatory Type E21S001 Dell PowerEdge R820 Owners Manual2013 Dell Inc. All Rights Reserved Notes, Cautions, and Warnings2 Using The System Setup And Boot Manager Contents1 About Your System General Memory Module Installation Guidelines 3 Installing System ComponentsInstalling Memory Modules Installing The Hard-Drive Backplane Installing the Internal Dual SD ModuleInstalling The Integrated Storage Controller Card Installing The Power Supply BlankSystem Board Jumper Settings 4 Troubleshooting Your System5 Using System Diagnostics 6 Jumpers And ConnectorsRemoving LCD Messages System Error MessagesLCD Messages Viewing LCD MessagesPage About Your System Front-Panel Features And IndicatorsLCD Panel Features Home Screen Setup MenuView Menu 1. hard-drive activity indicator green Hard-Drive Indicator Patterns2. hard-drive status indicator green and amber Rebuild aborted Back-Panel Features And IndicatorsFigure 4. Back-Panel Features and Indicators Drive rebuildingFigure 5. NIC Indicator NIC Indicator CodesNOTE The port is available for use only if the iDRAC7 1. AC power supply status indicator/handle Power Indicator Codes1. DC power supply status indicator Other Information You May Need Choosing The System Boot Mode Using The System Setup And Boot ManagerResponding To Error Messages Entering System SetupUsing The System Setup Navigation Keys System Information Screen System Setup OptionsSystem Setup Main Screen System BIOS ScreenSystem Service Tag Displays the system Service Tag Memory Settings ScreenProcessor Settings Screen System BIOS Version Displays the BIOS version installed on the systemDisplays the bus speed of the processors Boot Settings Screen SATA Settings ScreenIntegrated Devices Screen Serial Communications Screen System Profile Settings Screen System Security Screen Miscellaneous Settings System And Setup Password FeaturesDeleting Or Changing An Existing System And/Or Setup Password Assigning A System And/Or Setup PasswordOperating With A Setup Password Enabled Using Your System Password To Secure Your SystemUsing The Boot Manager Navigation Keys Entering The UEFI Boot ManagerBoot Manager Screen UEFI Boot Menu iDRAC Settings UtilityEntering The iDRAC Settings Utility Embedded System Management4. Click Back → Finish → Yes Changing The Thermal SettingsPage Removing The Front Bezel Installing System ComponentsRecommended Tools Front Bezel OptionalOpening And Closing The System Installing The Front BezelOpening The System Closing The System Inside The Systemcooling-fan assembly Removing the Processor Expansion Module Processor Expansion Module7. Close the system Installing The Processor Expansion Module Removing The Cooling Shroud Cooling ShroudSystem Memory Installing The Cooling ShroudFigure 15. Memory Socket Locations on the System Board channel 3 slots C4, C8, andC12 Memory channels are organized as followsFigure 16. Memory Socket Locations on the PEM channel 0 slots A1, A5, and A9Mode-Specific Guidelines General Memory Module Installation GuidelinesMemory Sparing Sample Memory ConfigurationsAdvanced ECC Lockstep Memory Optimized Independent Channel ModeSystem Capacity in Table 1. Memory Configurations - Two ProcessorTable 2. Memory Configurations - Four Processor Organization and Removing Memory ModulesDIMM Size in Number ofPage Hard Drives Installing Memory ModulesFigure 18. Removing and Installing a 2.5 Inch Hard-Drive Blank Installing A 2.5 Inch Hard-Drive BlankRemoving A 2.5 Inch Hard-Drive Blank Removing A Hot-Swap Hard DriveInstalling A Hot-Swap Hard Drive Removing A Hard Drive From A Hard-Drive Carrier Optical Drive Optional Installing A Hard Drive Into A Hard-Drive CarrierRemoving The Optical Drive Cooling Fans Installing The Optical DriveRemoving A Cooling Fan Removing The Cooling-Fan Assembly Installing The Cooling FanCAUTION Do not operate the system without the cooling-fan assembly Internal USB Memory Key Optional Installing The Cooling-Fan AssemblyReplacing The Internal USB Key Expansion Cards And Expansion-Card Risers Expansion Cards Installation GuidelinesForm Factor Removing An Expansion Card From An Expansion-Card Riser 1 OrCard Priority Card Type8. Replace the expansion-card riser in the chassis 4. grooves 1. expansion card 2. expansion-card riser 3. expansion-card holderRemoving An Expansion Card From The Expansion-Card Riser Installing An Expansion Card Into The Expansion-Card Riser 1 OrPage Installing An Expansion Card Into The Expansion-Card Riser Figure 30. Removing and Installing the Expansion Card Riser Removing Expansion-Card Risersriser guide-back left Figure 31. Connectors on the Expansion-Card Riserriser guide-front riser guide-back right4. riser guide-back bottom 5. connector 6. riser guide-front bottom 5. connector1. expansion-card connector slot 2. expansion-card connector slot 3. expansion-card connector slotSD vFlash Card Installing Expansion-Card RisersReplacing An SD vFlash Card Internal Dual SD ModuleRemoving The Internal Dual SD Module dual SD module connector Installing the Internal Dual SD ModuleRemoving An Internal SD Card Installing An Internal SD CardInternal SD Card Integrated Storage Controller CardFigure 38. Removing the SAS Cable Connector Removing The Integrated Storage Controller Cardcables 1. storage-controller card 2. SAS connectorsFigure 40. Connectors on the Integrated Storage Controller Card storage-controller cardNetwork Daughter Card Installing The Integrated Storage Controller CardFigure 42. Removing and Installing the PCH Shroud Removing The Network Daughter CardProcessors Installing The Network Daughter CardRemoving The Processor 1. heat sink 2. retention sockets 3. retention screws 4. processor close-lock symbol Figure 46. Removing and Installing a Processor Installing The ProcessorHot Spare Feature Power SuppliesRemoving An AC Power Supply Input Requirements Installing An AC Power SupplyWiring Instructions For A DC Power Supply Kit ContentsAssembling And Connecting The Safety Ground Wire Required Wiresspring washer Assembling The DC Input Power Wires Installing A DC Power Supply Removing A DC Power SupplyFigure 50. Removing and Installing a DC Power Supply Installing The Power Supply Blank Removing The Power Supply BlankFigure 51. Removing and Installing the Power Supply Blank Replacing The System Battery System BatteryRemoving The Hard-Drive Backplane Hard-Drive Backplanehooks 1. SAS A connector 2. power connectorFigure 54. Connector Diagram-2.5 Inch x8 Hard-Drive Backplane connectorshard-drive backplane Figure 55. Cabling Diagram-2.5 Inch x8 Hard-Drive Backplanecable retention bracket Figure 56. Cabling Diagram-Dual 2.5 Inch x8 Hard-Drive Backplane release tab Figure 58. Connector Diagram-2.5 Inch x4 PCIe SSD Backplaneconnectors hooks2.5 inch x8 hard drive backplane PCIe SSD C connectorPCIe SSD B connector 2.5 inch x4 PCIe SSD backplanesecuring slots connectorsFigure 61. Connector Diagram- 2.5 Inch x16 Hard-Drive Backplane hookspower connector Installing The Hard-Drive BackplaneRemoving The Control-Panel Assembly Control Panel AssemblySystem Board Installing The Control-Panel AssemblyRemoving The System Board 2. If installed, remove the front bezel 3. Open the system Installing The System Board 7. Close the system 8. If applicable, install the front bezel 6. Route the power/data cables along the chassis wallk cooling shroud/processor expansion module Troubleshooting External Connections Troubleshooting Your SystemSafety First-For You And Your System Troubleshooting System Startup FailureTroubleshooting A NIC Troubleshooting A Serial I/O DeviceTroubleshooting A Damaged System Troubleshooting A Wet SystemTroubleshooting Power Supplies Troubleshooting The System BatteryTroubleshooting Cooling Problems Troubleshooting System Memory Troubleshooting Cooling FansTroubleshooting An SD Card Troubleshooting An Internal USB KeyTroubleshooting A Tape Backup Unit Troubleshooting An Optical DriveTroubleshooting A Storage Controller Troubleshooting A Hard DriveTroubleshooting Expansion Cards Troubleshooting Processors When To Use The Embedded System Diagnostics Using System DiagnosticsDell Online Diagnostics Dell Embedded System DiagnosticsSystem Diagnostic Controls System Board Jumper Settings Jumpers And ConnectorsFigure 66. System Board Connectors System Board ConnectorsProcessor expansion module power connectors ConnectorDescription Disabling A Forgotten Password Two or four Intel Xeon processor E5-4600 product family Technical Specifications2 GB single-rank, 4 GB single- and dual-rank, 8 GB Front ConnectorsDrives BackEnvironmental Expanded Operating TemperatureTemperature VideoStorage Temperature Limits 200 Å/month as defined by AHSRAE TC9.9 Page Viewing LCD Messages System Error MessagesSystem Messages LCD MessagesMessage Information Message Information See Getting HelpCheck system and operating system logs for exceptions. If no Review the technical specifications for supported processor typesCPU number machine check error detected. Power cycle system Storage name cable or interconnect failure. Check connection Fan number RPM is less than the lower warning thresholdFan number RPM is less than the lower critical threshold The storage name cable is not connected, or is improperlyThe memory module has encountered an uncorrectable error. System locationlocation location Error CodeA bus time-out was detected on a component at slot number HelpA PCI parity error was detected on a component at slot number A bus fatal error was detected on a component at slot numberGetting Help see Getting HelpThe controller detected that the drive was removed Getting Help The power supply may operate, however power supply monitoring issee Getting Help The system performance degraded because the user-defined power Check input power. Reinstall the power supply. If the issue persistsThe current power operational mode is non-redundant because of a The system may power down or operate in a performance degradedSee Getting Help An error was reported during a SD card read or writeClose the chassis and verify hardware inventory. Check system logs Page Warning Messages Diagnostic MessagesAlert Messages Page Contacting Dell Getting Help