Regulatory Model E21S Series Regulatory Type E21S001
Dell PowerEdge R820 Owners Manual
2013 Dell Inc. All Rights Reserved
Notes, Cautions, and Warnings
2 Using The System Setup And Boot Manager
Contents
1 About Your System
General Memory Module Installation Guidelines
3 Installing System Components
Installing Memory Modules
Installing The Hard-Drive Backplane
Installing the Internal Dual SD Module
Installing The Integrated Storage Controller Card
Installing The Power Supply Blank
System Board Jumper Settings
4 Troubleshooting Your System
5 Using System Diagnostics
6 Jumpers And Connectors
Removing LCD Messages
System Error Messages
LCD Messages
Viewing LCD Messages
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About Your System
Front-Panel Features And Indicators
LCD Panel Features
Home Screen
Setup Menu
View Menu
1. hard-drive activity indicator green
Hard-Drive Indicator Patterns
2. hard-drive status indicator green and amber
Rebuild aborted
Back-Panel Features And Indicators
Figure 4. Back-Panel Features and Indicators
Drive rebuilding
Figure 5. NIC Indicator
NIC Indicator Codes
NOTE The port is available for use only if the iDRAC7
1. AC power supply status indicator/handle
Power Indicator Codes
1. DC power supply status indicator
Other Information You May Need
Choosing The System Boot Mode
Using The System Setup And Boot Manager
Responding To Error Messages
Entering System Setup
Using The System Setup Navigation Keys
System Information Screen
System Setup Options
System Setup Main Screen
System BIOS Screen
System Service Tag Displays the system Service Tag
Memory Settings Screen
Processor Settings Screen
System BIOS Version Displays the BIOS version installed on the system
Displays the bus speed of the processors
Boot Settings Screen
SATA Settings Screen
Integrated Devices Screen
Serial Communications Screen
System Profile Settings Screen
System Security Screen
Miscellaneous Settings
System And Setup Password Features
Deleting Or Changing An Existing System And/Or Setup Password
Assigning A System And/Or Setup Password
Operating With A Setup Password Enabled
Using Your System Password To Secure Your System
Using The Boot Manager Navigation Keys
Entering The UEFI Boot Manager
Boot Manager Screen
UEFI Boot Menu
iDRAC Settings Utility
Entering The iDRAC Settings Utility
Embedded System Management
4. Click Back → Finish → Yes
Changing The Thermal Settings
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Removing The Front Bezel
Installing System Components
Recommended Tools
Front Bezel Optional
Opening And Closing The System
Installing The Front Bezel
Opening The System
Closing The System
Inside The System
cooling-fan assembly
Removing the Processor Expansion Module
Processor Expansion Module
7. Close the system
Installing The Processor Expansion Module
Removing The Cooling Shroud
Cooling Shroud
System Memory
Installing The Cooling Shroud
Figure 15. Memory Socket Locations on the System Board
channel 3 slots C4, C8, andC12
Memory channels are organized as follows
Figure 16. Memory Socket Locations on the PEM
channel 0 slots A1, A5, and A9
Mode-Specific Guidelines
General Memory Module Installation Guidelines
Memory Sparing
Sample Memory Configurations
Advanced ECC Lockstep
Memory Optimized Independent Channel Mode
System Capacity in
Table 1. Memory Configurations - Two Processor
Table 2. Memory Configurations - Four Processor
Removing Memory Modules
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Hard Drives
Installing Memory Modules
Figure 18. Removing and Installing a 2.5 Inch Hard-Drive Blank
Installing A 2.5 Inch Hard-Drive Blank
Removing A 2.5 Inch Hard-Drive Blank
Removing A Hot-Swap Hard Drive
Installing A Hot-Swap Hard Drive
Removing A Hard Drive From A Hard-Drive Carrier
Optical Drive Optional
Installing A Hard Drive Into A Hard-Drive Carrier
Removing The Optical Drive
Cooling Fans
Installing The Optical Drive
Removing A Cooling Fan
Removing The Cooling-Fan Assembly
Installing The Cooling Fan
CAUTION Do not operate the system without the cooling-fan assembly
Internal USB Memory Key Optional
Installing The Cooling-Fan Assembly
Replacing The Internal USB Key
Expansion Cards And Expansion-Card Risers
Expansion Cards Installation Guidelines
Form Factor
Removing An Expansion Card From An Expansion-Card Riser 1 Or
Card Priority
Card Type
8. Replace the expansion-card riser in the chassis
4. grooves
1. expansion card 2. expansion-card riser 3. expansion-card holder
Removing An Expansion Card From The Expansion-Card Riser
Installing An Expansion Card Into The Expansion-Card Riser 1 Or
Page
Installing An Expansion Card Into The Expansion-Card Riser
Figure 30. Removing and Installing the Expansion Card Riser
Removing Expansion-Card Risers
riser guide-back left
Figure 31. Connectors on the Expansion-Card Riser
riser guide-front
riser guide-back right
Figure 33. Connectors on the Expansion-Card Riser
5. connector
3. expansion-card connector slot
4. riser guide-back bottom 5. connector 6. riser guide-front bottom
SD vFlash Card
Installing Expansion-Card Risers
Replacing An SD vFlash Card
Internal Dual SD Module
Removing The Internal Dual SD Module
dual SD module connector
Installing the Internal Dual SD Module
Removing An Internal SD Card
Installing An Internal SD Card
Internal SD Card
Integrated Storage Controller Card
Figure 38. Removing the SAS Cable Connector
Removing The Integrated Storage Controller Card
cables
1. storage-controller card 2. SAS connectors
Figure 40. Connectors on the Integrated Storage Controller Card
storage-controller card
Network Daughter Card
Installing The Integrated Storage Controller Card
Figure 42. Removing and Installing the PCH Shroud
Removing The Network Daughter Card
Processors
Installing The Network Daughter Card
Removing The Processor
1. heat sink 2. retention sockets 3. retention screws 4. processor
close-lock symbol
Figure 46. Removing and Installing a Processor
Installing The Processor
Hot Spare Feature
Power Supplies
Removing An AC Power Supply
Input Requirements
Installing An AC Power Supply
Wiring Instructions For A DC Power Supply
Kit Contents
Assembling And Connecting The Safety Ground Wire
Required Wires
spring washer
Assembling The DC Input Power Wires
Installing A DC Power Supply
Removing A DC Power Supply
Figure 50. Removing and Installing a DC Power Supply
Installing The Power Supply Blank
Removing The Power Supply Blank
Figure 51. Removing and Installing the Power Supply Blank
Replacing The System Battery
System Battery
Removing The Hard-Drive Backplane
Hard-Drive Backplane
hooks
1. SAS A connector 2. power connector
Figure 54. Connector Diagram-2.5 Inch x8 Hard-Drive Backplane
connectors
hard-drive backplane
Figure 55. Cabling Diagram-2.5 Inch x8 Hard-Drive Backplane
cable retention bracket
Figure 56. Cabling Diagram-Dual 2.5 Inch x8 Hard-Drive Backplane
3. PCIe SSD backplane
Figure 58. Connector Diagram-2.5 Inch x4 PCIe SSD Backplane
2.5 inch x8 hard drive backplane
PCIe SSD C connector
PCIe SSD B connector
2.5 inch x4 PCIe SSD backplane
3. release tabs
Figure 61. Connector Diagram- 2.5 Inch x16 Hard-Drive Backplane
power connector
Installing The Hard-Drive Backplane
Removing The Control-Panel Assembly
Control Panel Assembly
System Board
Installing The Control-Panel Assembly
Removing The System Board
2. If installed, remove the front bezel 3. Open the system
Installing The System Board
k cooling shroud/processor expansion module
6. Route the power/data cables along the chassis wall
Troubleshooting External Connections
Troubleshooting Your System
Safety First-For You And Your System
Troubleshooting System Startup Failure
Troubleshooting A NIC
Troubleshooting A Serial I/O Device
Troubleshooting A Damaged System
Troubleshooting A Wet System
Troubleshooting Power Supplies
Troubleshooting The System Battery
Troubleshooting Cooling Problems
Troubleshooting System Memory
Troubleshooting Cooling Fans
Troubleshooting An SD Card
Troubleshooting An Internal USB Key
Troubleshooting A Tape Backup Unit
Troubleshooting An Optical Drive
Troubleshooting A Storage Controller
Troubleshooting A Hard Drive
Troubleshooting Expansion Cards
Troubleshooting Processors
When To Use The Embedded System Diagnostics
Using System Diagnostics
Dell Online Diagnostics
Dell Embedded System Diagnostics
System Diagnostic Controls
System Board Jumper Settings
Jumpers And Connectors
Figure 66. System Board Connectors
System Board Connectors
Processor expansion module power connectors
Disabling A Forgotten Password
Two or four Intel Xeon processor E5-4600 product family
Technical Specifications
2 GB single-rank, 4 GB single- and dual-rank, 8 GB
Front
Connectors
Drives
Back
Integrated Matrox G200 with iDRAC
Video
Expanded Operating Temperature
Environmental
Storage Temperature Limits
200 Å/month as defined by AHSRAE TC9.9
Page
Viewing LCD Messages
System Error Messages
System Messages
LCD Messages
Message Information
Message Information
See Getting Help
Check system and operating system logs for exceptions. If no
Review the technical specifications for supported processor types
CPU number machine check error detected. Power cycle system
Storage name cable or interconnect failure. Check connection
Fan number RPM is less than the lower warning threshold
Fan number RPM is less than the lower critical threshold
The storage name cable is not connected, or is improperly
The memory module has encountered an uncorrectable error. System
location
location
A bus time-out was detected on a component at slot number
Help
A PCI parity error was detected on a component at slot number
A bus fatal error was detected on a component at slot number
Getting Help
see Getting Help
The controller detected that the drive was removed
The power supply may operate, however power supply monitoring is
see Getting Help
The system performance degraded because the user-defined power
Check input power. Reinstall the power supply. If the issue persists
The current power operational mode is non-redundant because of a
The system may power down or operate in a performance degraded
An error was reported during a SD card read or write
Close the chassis and verify hardware inventory. Check system logs
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Warning Messages
Diagnostic Messages
Alert Messages
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Contacting Dell
Getting Help