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Troubleshooting the Dell Wireless Docking Station WLD15

Symptoms and Solutions

Symptoms

Suggested solutions

 

 

1. No video on the monitors attached to the HDMI,

• Make sure the laptop is connected with the

miniDP port, or the VGA port on the wireless

docking station to disconnect and reconnect

docking station.

to the docking station.

 

• Make sure that the video cable attached to the

 

panel is tightly secured to the video port in the

 

docking station and that the monitor’s display

 

output setting is set to the correct output.

 

• This may be due to the monitor(s) supporting

 

higher resolutions than the WiGig connection

 

is able to support. In the Intel Graphics Control

 

Panel, under General Settings, ensure that the

 

resolution is set to 1920 x 1200 or 1920 x 1080

 

at 59 Hz or 60 Hz for both the monitors.

 

• If only one monitor is shown, while the other is

 

not, go to the Intel Graphics Control Panel, and

 

under Multiple Displays, select the output for

 

the second monitor.

 

• If three displays are plugged into the docking

 

station, then the docking station will only

 

support a maximum of two external monitors.

 

Please refer to section in this User Guide which

 

describes how to select and activate the

 

desired monitors.

 

• If your monitor is connected to a docking

 

station, then the video output on your laptop

 

may be disabled. Consult your laptop’s user

 

manual or contact your laptop manufacturer

 

for assistance on enabling this feature.

 

 

2. The video on the attached monitor is distorted

• Make sure the video cable attached to the

or flickering.

panel is tightly secured to the video port in the

 

docking station.

 

• When the monitor is distorted or flickering,

 

please reset your monitor to restore it to its

 

original settings. You can reset the monitor by

 

pressing the Menu button on the monitor itself,

 

and selecting Restore Factory Settings. Or

 

disconnect the monitor from your docking

 

station and power off and on in order to reset.

 

 

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Dell manual Troubleshooting the Dell Wireless Docking Station WLD15, Symptoms and Solutions