Dell WLD15 Troubleshooting the Dell Wireless Docking Station WLD15

Troubleshooting the Dell Wireless

Symptoms Suggested solutions

1. No video on the monitors attached to the HDMI,

miniDP port, or the VGA port on the wireless

docking station.

• Make sure the laptop is connected with the

docking station to disconnect and reconnect

to the docking station.

• Make sure that the video cable attached to the

panel is tightly secured to the video port in the

docking station and that the monitor’s display

output setting is set to the correct output.

• This may be due to the monitor(s) supporting

higher resolutions than the WiGig connection

is able to support. In the Intel Graphics Control

Panel, under General Settings, ensure that the

resolution is set to 1920 x 1200 or 1920 x 1080

at 59 Hz or 60 Hz for both the monitors.

• If only one monitor is shown, while the other is

not, go to the Intel Graphics Control Panel, and

under Multiple Displays, select the output for

the second monitor.

• If three displays are plugged into the docking

station, then the docking station will only

support a maximum of two external monitors.

Please refer to section in this User Guide which

describes how to select and activate the

desired monitors.

• If your monitor is connected to a docking

station, then the video output on your laptop

may be disabled. Consult your laptop’s user

manual or contact your laptop manufacturer

for assistance on enabling this feature.

2. The video on the attached monitor is distorted

or flickering. • Make sure the video cable attached to the

panel is tightly secured to the video port in the

docking station.

• When the monitor is distorted or flickering,

please reset your monitor to restore it to its

original settings. You can reset the monitor by

pressing the Menu button on the monitor itself,

and selecting Restore Factory Settings. Or

disconnect the monitor from your docking

station and power off and on in order to reset.